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Humana · 13 hours ago

Workforce Forecast Analyst

United States

Full-time

Remote

Mid Level

$59K/yr - $81K/yr

3+ years exp

Humana is dedicated to putting health first and is seeking a Workforce Forecast Analyst to enhance workforce decision-making through advanced analysis and reporting. The Analyst will support staffing plans, workload forecasting, and collaborate with operations teams to optimize resource allocation and performance outcomes.

Health CareHealth InsuranceInsuranceVenture Capital

Responsibilities

Develop and provide accurate (+/- 5% variance) for weeks +1-+5 forecasts for assigned contact centers within the organization

Generate daily-level forecasts for various contact types, including key operational metrics such as Volume, Average Handle Time (AHT)

Create staffing requirements weekly, daily, and interval level

Responsible for overall demand need at the daily, weekly, interval level

Collect, maintain, and analyze data to support and enhance forecasting models for optimized workforce planning

Collaborate effectively with multiple internal teams to assist in planning and executing targeted hiring strategies across various sites

Participate in relevant business initiatives, assessing operational impacts and contributing to recommendations for improvement strategies

Support the development and implementation of annual hiring plans, ensuring alignment with organizational budget cycles

Regularly monitor key performance indicators (KPIs), providing timely insights and analysis to enhance operational efficiency

Facilitate and participate actively in weekly internal team meeting, stakeholder meetings, presenting data-driven insights clearly and concisely

Qualification

Workforce Management experienceWFO software knowledgeForecasting analysisSQLTableauMicrosoft ExcelAnalytical thinkingCommunication skillsInterpersonal abilitiesAttention to detail