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Ariston France · 1 day ago

TECHNICAL SUPPORT SPECIALIST

United States

Full-time

Remote

New Grad, Entry Level

Ariston Group is a global leader in sustainable thermal comfort, offering a range of solutions for climate comfort and water heating. The Technical Support Specialist will handle customer requests for technical assistance, demonstrate product knowledge, and provide training to team members while maintaining high levels of customer care.

Consumer Goods

Responsibilities

Handling a high volume of customer requests for technical assistance

Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text

Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally

Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs

Provide training to other team members on Ariston products when required

Maintaining accurate records and data in our CRM tool