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Opus · 19 hours ago

Desktop Support Specialist

East Granby, CT

Full-time

Onsite

New Grad, Entry Level

$21/hr - $26/hr

Opus Inspection, Inc. is a global leader in the Automotive Technology Service industry, dedicated to providing effective solutions for vehicle inspection. The Desktop Support Specialist will be responsible for responding to user inquiries, diagnosing IT issues, maintaining IT assets, and educating users on software best practices.

AutomotiveComputerInformation TechnologyLogisticsSoftware

H1B Sponsor Likely

Hiring Manager

Nick Paez

Responsibilities

Respond to user inquiries : This includes phone calls, emails, chats, and in-person requests

Diagnose and troubleshoot basic IT issues : Typical issues include password resets, software installation problems, network connectivity issues, printer problems, and basic hardware troubleshooting

Follow established procedures and knowledge base articles : Utilize available resources to solve common problems efficiently

Document and track all support interactions : Create and update support tickets accurately

Escalate complex issues to Level 2 support : Recognize situations requiring advanced expertise or access

Provide clear and concise explanations to users : Communicate technical information in a user-friendly manner

Maintain a positive and professional demeanor : Practice active listening and build rapport with users

Gather relevant information : Ask clarifying questions to understand the problem thoroughly

Document user interactions accurately : Capture key details and resolutions for future reference

Educate users : Provide basic training on software usage and best practices

Maintain knowledge base : Contribute to updating and improving internal resources

Inventory and track IT assets : Update records on hardware, software, and peripherals

Assist with basic IT projects : Participate in routine tasks as assigned

Stay up-to-date on IT trends and developments : Attend training and seek opportunities to learn new skills

Perform basic hardware maintenance : Replace printer cartridges, troubleshoot cabling issues, clean equipment

Install and configure new equipment : Set up computers, printers, and other devices

Manage user accounts and permissions : Create and update user accounts, assign appropriate access levels

Backup and restore data : Assist with routine backups and data recovery procedures

Perform security awareness training : Educate users on basic security practices

Qualification

Desktop Support ExperienceWindows Operating SystemMac Operating SystemTroubleshooting SkillsActive DirectoryMicrosoft Office 365Cloud PlatformsNetwork ProtocolsCustomer Service SkillsBasic Hardware MaintenanceData BackupRecoverySecurity Awareness TrainingUser Account ManagementCommunication SkillsProblem-Solving SkillsTime Management

Required

Proven experience as a Desktop Support Specialist or in a similar technical support role

Strong knowledge of Windows and Mac operating systems

Proficiency in troubleshooting hardware and software issues for desktops, laptops, and mobile devices

Familiarity with Active Directory, Microsoft Office 365, and other user account management systems

Proven expertise and proficiency in cloud platforms like Azure, AWS, or comparable services, encompassing fundamental troubleshooting and the process of escalation

Excellent problem-solving and communication skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Strong customer service orientation and the ability to work effectively with end-users at all levels of the organization

Knowledge of network protocols, configurations, and troubleshooting is a plus

Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience)

Preferred

Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) is desirable

Company

Opus

Opus is a technology-driven growth company in the vehicle inspection and intelligent vehicle support markets.

Founded in 1999

East Granby, Connecticut, USA

1001-5000 employees

http://opusinspection.com

H1B Sponsorship

Opus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (19)

2024 (25)

2023 (6)