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ACLED · 10 hours ago

Platform Operations Officer - REMOTE - FOR INTERNAL ACLED MEMBERS ONLY

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

ACLED is a remote organization that provides accurate, accessible, and timely data and analysis to reduce violent conflict. They are seeking a full-time Platform Operations Officer to support the Executive Team, Access Team, and Revenue Team, handling user accounts, technical support inquiries, and assisting with event planning and documentation.

Market ResearchProject Management

Responsibilities

Oversee the accurate setup, upkeep, and administration of user accounts and licensing information across platforms such as Salesforce, Asana, and other applicable systems

Monitor and triage messages received in the Access inbox, ensuring requests are properly logged and routed to the appropriate teams

Respond to and resolve access-related or technical support inquiries submitted through the inbox

When required, act as a liaison for current users by addressing questions related to contracts, system access, organizational methodology, terms of use, coverage details, and related matters

Support the Head of Executive Office with Access Team reporting

Perform additional duties as assigned by the Head of Executive Office

Support the Revenue Team with onboarding licensing forms and surveys

Support the Revenue Team with tailored messaging for different lead types

Provide the necessary information to NGOs and individual clients, managing their requests via emails and calls

Support the Revenue Team with lead filtering and communication

Handle documentation related to travel, such as reports, receipts, and reimbursement requests

Support the Head of Executive Office in planning and organizing events, including conferences, workshops, and meetings

Assist the Head of Executive Office with Board and Advisory Board management

Qualification

SalesforceAsanaGoogle WorkspaceMicrosoft Office SuiteOffice administrationTask managementFluency in EnglishInterpersonal skillsCommunication skillsOrganization skillsTime managementAttention to detail