Nebraska Methodist College ยท 11 hours ago
Access Financial Counselor
Methodist Jennie Edmundson Hospital - Council Bluffs, IA
Full-time
Onsite
Entry Level
1+ years expNebraska Methodist Health System is committed to providing exceptional care to the communities they serve. The Access Financial Counselor is responsible for providing patients with financial options, collecting payments, and acting as a liaison between the hospital and the patient.
Higher Education
Responsibilities
Contacts patient with Experian estimate and collects payments upfront
PFC will work alpha split in Experian to pull estimates over $100.00 on scheduled procedures. PFC will contact patient to review estimate and attempt to collect out of pocket amount listed on estimate
PFC will document account, in detail, the result of the call. If the patient makes a payment, the PFC will update the Estimated Patient Responsibility field. PFC will send all prompt pay discounts to the Lead Access Financial Trainer
Will meet monthly/yearly department POS Collection Goal
Provides financial options and collects money from patients both in person and over the phone
Collects payments and assists patients with financial options including the financial assistance and bank loan programs
Assists patients with applying for COBRA and completes necessary paperwork
Provides estimates on upcoming scheduled services. Explains financial requirements to the patient and collects deductibles, copays and coinsurance, as required
Is able to review EOBs and audit an account in order to explain to the patient why there is a balance on their account
Documents in billing systems any action taken in handling accounts
Documentation needs to be completed immediately following action taken on accounts
Documentation needs to be detailed and precise so that it is understandable to anyone that reads it
Uses appropriate action codes and documents daily productivity
Reviewed weekly by the lead
Achieves department standards of 90% accuracy on productivity
Reviews accounts referred by supervisor, Patient Matters and system reports to determine appropriate action, which includes contacting patients, insurance companies, attorneys, and other providers, or other hospital staff or departments as indicated
Referrals received from business office staff are handled within one week
Referrals received from management are handled within 24 hours
Referrals received from Social Workers are handled within 24 hours
Patient Matters room visits are done the same day and all financial options are discussed and noted
PFC should use Revenue Cycle or AppXtender to pull Explanation of Benefits
Knowledgeable on MHS Elective Procedures
Understands the contracts for Bariatric, Cosmetic and Pre Paid OB procedures
Explains clearly the guidelines and expectations to patients prior to any elective procedure
Collects any out of pocket and has contracts and waivers signed prior to service
Provides necessary documentation to doctors office, business office and any outside vendors
Qualification
Required
High School Diploma or General Educational Development (G.E.D) required
Minimum of 1 year of previous customer service experience in a business office setting; preferably in the healthcare field
Requires the ability to understand basic accounting and business principals to enable accurate auditing of patient accounts and reading explanation of benefits
Requires basic navigation skills in Microsoft Office applications, including Outlook, Word and Excel
Requires the ability to provide transportation to other campus locations within a reasonable timeframe
Ability to talk to patients and collect payment upfront
Able to go to patients rooms and discuss payment options with them
Ability to manage difficult or emotional patients by remaining professional and delivering excellent customer service
Must have strong communication skills, both verbal and written
Will assist patients both in person and over the phone and collect any self-pay balances, following department guidelines
Demonstrates a strong ability to identify, analyze, and solve patient concerns
Ability to prioritize and manage multiple day to day tasks
Strong computer skills
Preferred
Prefers experience in collection processes and procedures
Benefits
Competitive pay
Excellent benefits
Company
Nebraska Methodist College
Established in 1891, Nebraska Methodist College is a private, fully accredited nursing and healthcare professions college and an affiliate of Methodist Health System.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Murphy
Chief Student Officer & Dean of Students
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