ITS Telecommunications Analyst (1114815) jobs in United States
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The Judge Group · 20 hours ago

ITS Telecommunications Analyst (1114815)

positionLakewood, CO
timeFull-time
remoteHybrid
seniorityMid Level
money$87K/yr - $108K/yr
date3+ years exp

The Judge Group is seeking a Telecommunications Analyst to support global voice and collaboration systems, focusing on Microsoft Teams Voice and NICE CXone technologies. The role involves providing technical support, configuration, and maintenance of cloud-based telephony systems and ensuring high-quality voice services for users across the enterprise.

E-LearningInformation TechnologyProfessional Services
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H1B Sponsor Likelynote

Responsibilities

Operate under the direction of the Manager, Network and Telecommunications to support enterprise voice and contact center systems
Configure, maintain, and optimize Microsoft Teams Voice including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and device policies
Administer and support NICE CXone contact center functionality including user provisioning, call flows, skill-based routing, IVRs, and reporting
Manage Session Border Controllers (AudioCodes, Ribbon, or equivalent) and SIP trunking to ensure stable and secure voice connectivity
Monitor and analyze system performance, voice quality, and utilization metrics; identify and resolve potential issues proactively
Coordinate with network engineering teams to maintain QoS, voice VLANs, and connectivity across on-premises and cloud environments
Provide Tier-2/3 support for complex Teams Voice and NICE CXone incidents, performing root cause analysis and remediation
Maintain clear documentation including call flows, dial plans, configuration guides, and operational procedures
Collaborate with security and infrastructure teams to ensure telephony solutions comply with IT governance and security policies
Evaluate new capabilities within Microsoft Teams and NICE CXone that improve efficiency, user experience, or business outcomes
Support ITIL-based processes for incident, problem, and change management and participate in Agile projects as needed
Participate in a global on-call rotation supporting enterprise voice and contact center operations
Must be able to work non-standard hours as needed
Occasional travel may be required to support U.S. and international sites

Qualification

Microsoft Teams VoiceNICE CXoneSIP trunkingSession Border ControllersCloud-based contact centerPowerShell scriptingITIL practicesAgile practicesAnalytical skillsCustomer service skillsMultitasking abilitiesDocumentation skillsOrganization skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field — or equivalent combination of education and experience
Minimum 3 years experience supporting enterprise voice or unified communications systems
Hands-on experience with Microsoft Teams Voice configuration and administration
Experience supporting or maintaining cloud-based contact center solutions (NICE CXone strongly preferred)
Experience managing SBCs, SIP trunking, and call routing
Working knowledge of network fundamentals (IP addressing, QoS, routing, switching, VLANs)
Deep understanding of Microsoft Teams Voice architecture and management
Proficiency with NICE CXone administration, analytics, and reporting
Strong knowledge of SIP, codecs, SBC configuration, and voice quality troubleshooting
Familiarity with PowerShell scripting for Teams Voice automation
Excellent analytical, documentation, and customer service skills
Ability to communicate effectively with both technical and non-technical stakeholders
Strong organization and multitasking abilities within a fast-paced, global IT environment

Preferred

Experience working in global or multi-site environments
Knowledge of ITIL and Agile practices preferred
Microsoft Certified: Teams Voice Engineer Associate (highly desired)
NICE CXone Certified Engineer or similar contact center certification (preferred)
Cisco CCNA or equivalent foundational network certification

Company

The Judge Group

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Glassdoor3.6
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Results through the Power of Experience.
dateFounded in 1970
location
Bala Cynwyd, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.judge.com/

H1B Sponsorship

The Judge Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
1997-02-14IPO

Leadership Team

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Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
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Recent News

Seattle TechFlash
Family-Owned Business Awards 2025: 2 generations of The Judge Group turn $2,000 into $500M in revenue
2025-09-12
The Judge Group
Judge Recognized by Staffing Industry Analysts on Multiple 2025 Industry Lists
2025-08-05
The Judge Group
The Judge Group Named to Forbes' America's Best Recruiting and Temporary Staffing Firms 2025 List
2025-05-07
Company data provided by crunchbase