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Culture Index · 2 days ago

Client Support Specialist

Leawood, KS

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $55K/yr

Culture Index is a leading provider of talent optimization solutions, empowering businesses to create high-performing teams and achieve their strategic goals. The Client Support Specialist will support executive advisors and clients by managing administrative tasks, overseeing client relationships, and ensuring effective onboarding and implementation of services.

Business DevelopmentBusiness Information SystemsConsulting

Growth Opportunities

Hiring Manager

Hannah Chapman

Responsibilities

Serve as a point of contact for clients and advisors, maintaining strong, long-term relationships and delivering exceptional service

Coordinate between client and advisor

Guide the onboarding process, ensuring clients are effectively integrated into our platform and understand how to use Culture Index tools to their advantage

Provide ongoing training, resources, and guidance to clients to help them fully leverage our platform and interpret data effectively

Regularly assess client satisfaction and address any issues or concerns, striving to build long-term partnerships

Work cross-functionally with internal teams, including sales, product, and analytics, to ensure clients receive a seamless experience and support

Qualification

Project ManagementCommunication SkillsProblem-SolvingTech SavvyOrganizational Skills

Required

Strong Communication Skills: Ability to communicate complex concepts clearly and effectively, both in writing and in person

Project Management: Proven ability to manage multiple projects and client accounts simultaneously while meeting deadlines and exceeding client expectations

Problem-Solving: A proactive, solution-oriented mindset with the ability to tackle challenges and deliver results

Tech Savvy: Comfort with technology platforms; ability to learn new software quickly

Organizational Skills: Detail-oriented with strong time management and prioritization skills