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Personified · 7 hours ago

Systems Administrator

United States

Full-time

Remote

Mid Level

$85K/yr - $110K/yr

3+ years exp

Personified is focused on supporting technology infrastructure and ensuring smooth operations for clients. The Systems Administrator will work closely with the Principal Engineer to implement, maintain, and troubleshoot various systems, while providing excellent technical support to end-users.

Information Technology & Services

Responsibilities

Proactively monitor and maintain the stability and performance of client and internal systems

Implement and configure new hardware and software as directed by the Principal Engineer

Troubleshoot and resolve technical issues related to client devices, networks, and applications

Provide technical support to end-users, including remote assistance and on-site support as needed

Assist in the deployment and maintenance of client SaaS platforms (e.g., Google Workspace, Microsoft 365, Slack, Zoom)

Maintain and update system documentation and knowledge base articles

Assist the Principal Engineer in the planning and execution of IT projects, including network upgrades, system migrations, and security enhancements

Participate in system audits and assist in the remediation of identified vulnerabilities

Manage client devices using MDM / RMM platforms and automations

Contribute to the development and improvement of IT processes and procedures

Provide technical support to clients, including troubleshooting issues and answering questions

Assist in the training of clients on the use of various technologies

Build and maintain strong relationships with clients

Qualification

Systems AdministrationNetworking ConceptsCloud PlatformsMDM PlatformsScriptingCross-platform AdministrationTechnical SupportAPI IntegrationIdentityAccess Management

Required

3-5 years of experience in IT support or systems administration

Strong understanding of networking concepts (LAN, WAN, Wi-Fi)

Experience supporting and troubleshooting Windows, macOS, and mobile devices

Familiarity with common IT protocols (TCP/IP, DNS, DHCP)

Familiarity with MDM platforms (Addigy, NinjaOne preferred)

Experience with cloud platforms (AWS, Azure, GCP) is a plus

Experience with Scripting - Develop and maintain automation scripts using PowerShell and Bash to streamline system administration tasks and improve operational efficiency

Experience with Cross-platform Systems Administration - Administering and supporting heterogeneous environments spanning Windows Server, macOS, and Linux systems with expertise in managing enterprise deployments across multiple operating systems

Experience with API Integration & Development is a plus - Designing and implementing custom integrations using APIs and scripting languages to extend platform capabilities and automating workflows across business systems

Experience with Identity and Access Management (IAM) is a plus - Designing and implementing identity and access management solutions including SSO, federation, certificate-based authentication, and directory services across hybrid cloud and on-premises environments