Philadelphia Corporation for Aging ยท 2 hours ago
Quality Improvement (QI) Analyst
Greater Philadelphia
Full-time
Hybrid
Mid Level
$59K/yr - $68K/yr
3+ years expPhiladelphia Corporation for Aging is a nonprofit organization dedicated to improving the quality of life for older Philadelphians. The Quality Improvement Analyst will evaluate and analyze agency data and programs to provide strategic recommendations for compliance and operational performance enhancement.
Elder CareHealth CareLegalNon ProfitWellness
Responsibilities
Utilize state and federal guidelines and directives, and other agency contracts and their requirements to conduct ongoing monitoring and analysis of agency programs compliance
Conduct audits of agency data using standardized tools to assess accuracy and timeliness of activity, documentation, and billings
Provide documentation, data, and feedback from audits and make clear and impactful recommendations in collaboration with management to modify processes, enhance training, and/or address performance issues
Establish relationships and conduct meetings with program management to explain data, audits, and performance trends
In collaboration with agency management, assess operational processes to identify gaps or redundancies and trends in performance
Monitor federal and state policies and procedures to ensure overall program compliance
Assist with research and development of well-designed, effective, and accepted metrics to measure the quality of services provided, ensuring alignment with local, regional, and national standards, and reflecting meaningful comprehensive information for management to utilize
Collaborate with local and national area agencies on aging, as well as other identified partners, to identify best practice recommendations for PCA
Convert and modify reports that are presented to program management meaningfully and timely to ensure programs can address compliance
Report high risk concerns identified within compliance and quality reviews, performance reports, and incident reports to leadership
Conduct feedback reviews with stakeholders and employees that includes developing survey tools and/or focus groups and generating reports from those tools
Lead and manage related projects and other appropriate initiatives, including support for strategic planning initiatives
Other duties as assigned
Qualification
Required
Bachelor's degree in business, social work, public administration, public health, or related field, or a certification in Six Sigma, Project Management Professional (PMP), Certified Professional in Healthcare Quality (CPHQ), Certified Quality Improvement Associate (CQIA), or a related certification
Minimum of 3 years knowledge and experience in continuous quality improvement
Experience developing and/or manipulating performance audit tools and conducting audits
Past quality improvement experience in social services or government a plus
Knowledge of various software applications to aid in statistical analysis and report development
Utilize state and federal guidelines and directives, and other agency contracts and their requirements to conduct ongoing monitoring and analysis of agency programs compliance
Conduct audits of agency data using standardized tools to assess accuracy and timeliness of activity, documentation, and billings
Provide documentation, data, and feedback from audits and make clear and impactful recommendations in collaboration with management to modify processes, enhance training, and/or address performance issues
Establish relationships and conduct meetings with program management to explain data, audits, and performance trends
In collaboration with agency management, assess operational processes to identify gaps or redundancies and trends in performance
Monitor federal and state policies and procedures to ensure overall program compliance
Assist with research and development of well-designed, effective, and accepted metrics to measure the quality of services provided, ensuring alignment with local, regional, and national standards, and reflecting meaningful comprehensive information for management to utilize
Collaborate with local and national area agencies on aging, as well as other identified partners, to identify best practice recommendations for PCA
Convert and modify reports that are presented to program management meaningfully and timely to ensure programs can address compliance
Report high risk concerns identified within compliance and quality reviews, performance reports, and incident reports to leadership
Conduct feedback reviews with stakeholders and employees that includes developing survey tools and/or focus groups and generating reports from those tools
Lead and manage related projects and other appropriate initiatives, including support for strategic planning initiatives
Preferred
Skills and experience with MS 365, including MS Excel, and other data analysis and visualization tools
Ability to collaborate while dealing with complex data and information
High energy level; able to manage a variety of tasks simultaneously
Well-developed interpersonal and communication skills and confidence in leading and advising management
Well-developed organizational and problem-solving skills
High level of flexibility
Analytical and able to comprehend, translate, and articulate what data indicates
Benefits
Medical, prescription drug, vision, and dental coverage
Flexible spending plan (health and dependent care)
EAP, life insurance, short- and long-term disability insurance
Pre-tax commuting, and parking benefits
403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
Annual paid time off includes holidays, sick days, personal days, and weeks' vacation depending on tenure.
Company
Philadelphia Corporation for Aging
Philadelphia Corporation for Aging provides senior centers, transportation, companion program health, and wellness services for people.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joel TeBeest, CPA
Chief Financial Officer
Laura Weinbaum
Chief Operating Officer
Recent News
Lynch Carpenter
2025-11-07
https://www.inquirer.com
2025-02-25
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