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Citi · 9 hours ago

Fraud Operations Senior Manager - Cards Security Operations

4721 LAKE PARK DRIVE - JOHNSON CITY

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$93K/yr - $140K/yr

6+ years exp

Citi is a leading global bank, and they are seeking a Fraud Operations Senior Manager to manage fraud loss portfolios and ensure effective fraud management policies. The role involves overseeing teams, making critical decisions to minimize fraud losses, and ensuring compliance with applicable laws and regulations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Manage one or more teams and a component of the fraud loss portfolio

Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance

Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses

Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions

Provide evaluative judgment based on information analysis in complicated and unique situations

Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities

Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualification

Fraud managementRisk assessmentTeam managementCommunication skillsDiversity awarenessAnalytical skillsBudget managementChange managementPersuasion

Required

6-10 years of experience in a related role

Basic knowledge of the industry required

Proven success in a similar position

Demonstrated ability to persuade and influence others

Consistently demonstrates clear and concise written and verbal communication

Demonstrated ability to remain unbiased in a diverse working environment

Bachelor's degree/University degree or equivalent experience

Preferred

Master's degree preferred

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)