Turnberry Solutions · 21 hours ago
ServiceNow CMDB Administrator, Senior
United States
Contract
Remote
Mid, Senior Level
$95K/yr - $135K/yr
3+ years expTurnberry Solutions is dedicated to addressing core business challenges through its Business Transformation practice. As a ServiceNow CMDB Administrator, Senior, you will manage and maintain the CMDB, ensuring data accuracy, compliance with industry standards, and collaboration with IT teams to support continuous improvement initiatives.
ConsultingManagement Consulting
Responsibilities
Maintain and update the CMDB, ensuring data accuracy and completeness
Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset and Configuration Management (SACM), Discovery and Service Mapping, and Application Portfolio Management (APM)
Provide and approve all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB
Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement
Design automated processes for gathering, populating, and maintaining CMDB data
Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance
Work closely with IT teams, including Service Desk, Infrastructure, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing change, configuration, or problem issues
Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as: status, data quality, compliance, and other key metrics and identify opportunities for improvement
Ensure CMDB processes comply with industry standards and best practices, such as ITIL
Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies and procedures, and assigned work
Provide training and support to IT staff on CMDB processes and tools, including ITIL Certification, New Employee Orientation, etc
Manage day to day activities, including establishing priorities and work assignments
Track compliance for CMDB policies and procedures
Review health and status of integrations and credential management systems
CI Remediation including duplicates, malform data, and custom attributes
Resolve and/or escalate CMDB compliance issues, including: Incident, Change, or Request
Facilitate CMDB audits, including SOX, COBIT, PCI, etc
As requested, review critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues ITSM
Communicate and engage business and IT management to encourage CMDB efforts and value proposition
Comply with security standards for credential rotation, alias creation, and security requirements for required annual attestation
Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project timeframes
Review and approve changes to CMS infrastructure, where applicable
Review and approve IT infrastructure changes to ensure impacts are properly addressed – Change Management
Mentor the organization on CMDB services, concepts, policies and procedures
Configuration Control Board (CCB) Chair and enacts changes, as directed
Engage with DSMP to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS)
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years of experience in IT Service Management (ITSM), with a focus on CMDB management, ITSM, CSDM, ServiceNow, Agile Methodology, DevOps
Strong analytical and problem-solving skills
Excellent attention to detail
Proficiency in CMDB tools and software
Knowledge of ITIL processes and best practices
Strong communication and interpersonal skills
Ability to collaborate effectively throughout the IT organization
Preferred
Certifications: ITIL Foundation certification preferred
Benefits
Comprehensive healthcare package (medical, dental, vision)
Disability and group term life insurance
Health and flexible spending accounts
Utilization bonus
401(k) with match
Flexible time off for salaried employees
Parental leave for salaried employees
Flexible work arrangements (all benefits are subject to eligibility requirements)
Company
Turnberry Solutions
Turnberry Solutions is a business and technology consulting and implementation firm that believes brilliant strategy only matters when paired with excellent execution.
1001-5000 employees
H1B Sponsorship
Turnberry Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (17)
2023 (21)
2022 (28)
2021 (27)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Joe Rose
Co-Founder
Michael Kucza, CPA
Chief Financial Officer
Recent News
2024-01-03
Business Journals
2022-12-13
Company data provided by crunchbase