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The George Washington University · 1 day ago

Director, ESS Administration and Operations

Washington, DC

Full-time

Hybrid

Director/Executive

$89K/yr - $128K/yr

6+ years exp

The George Washington University is a mission-driven organization providing a cohesive experience throughout all phases of the student lifecycle. The Director of ESS Administration and Operations will oversee core administrative and operational functions for the Enrollment and Student Success division, ensuring effective decision-making and collaboration to enhance student experiences.

Higher Education

No H1B

Responsibilities

Advise VP on matters related to the day-to-day operation of ESS , assisting in effective decision-making and resolving issues that arise in a timely manner

Leads the day-to-day operations of the central Enrollment and Student Success operations team, monitoring and overseeing budget planning, HR actions, and communications to ensure a unified approach which fosters collaboration to achieve integrated and streamlined operations

Serves on and acts as an advisor to the ESS leadership team regarding matters of strategy implementation, organizational change, communications, finance, HR, policy, operational and business

In partnership with the FD to develop program proposals and financial models, confirming funding and organizational needs are appropriately captured by working with colleagues in finance to review, update, and develop processes and procedures to ensure compliance while meeting the unique needs of the organization

Cultivates campus wide relationships and communication with campus stakeholders to elevate visibility and understanding of ESS operations, SEM plan goals, and initiatives

In partnership with the FD to monitor and maintain the entirety of the organization’s budget including oversight of each individual unit, and provides advice and technical assistance to the Vice Provost (VP) for ESS and members of the ESS leadership team with cost analysis, fiscal allocation, forecasting, and budget development

Oversees the development and implementation of ESS internal and external communications

Manages all contracts within the organization, serving as the point of contact for GWIT , OGC , Privacy, Risk Management and Finance

Partners with HR representative to support HR activities as the ESS liaison; develops and modifies organizational structures, position descriptions and salary plans with HR for all ESS

Responds to inquiries from senior leadership and handles special requests

Leads strategic planning and annual reporting efforts for ESS , developing and maintain high-level knowledge of each units’ functions, needs and priorities; assists ESS leadership in measuring progress of ESS goals and strategic plans, focusing on process improvements and other initiatives

Organizes and coordinates cross-functional teams to support collaboration across functional areas and operationalize short- and long-term ESS vision and plans

Coordinates ESS leadership meetings, planning sessions, retreats and division training programs

Ensure all administrative issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved

Develops internal policies and processes that create efficiencies across the organization and create documentation that reflects the details of these policies and practices for clarity and consistency

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position

Qualification

Data-driven decision makingBudget managementTeam managementChange managementStrategic planningCommunication skillsInnovative thinkingResource allocationInterpersonal skillsProblem solving

Required

Bachelor's degree in an appropriate area of specialization plus 8 years of relevant professional experience, or a Master's degree or higher in a relevant area of study plus 6 years of relevant professional experience. Degree must be conferred by the start date of the position

Ability to manage and motivate a team, set clear direction and articulate goals and expectations for excellence and success

Results-driven and adept at using data to inform decision-making, continuous improvement, and customer service

Outstanding written, oral and interpersonal communication skills

Experience with conducting benchmarking research, developing reports and presentations for high level executives

Experience successfully leading change and leading people with and through change

Capacity to navigate the complexities of the university and collaborating across university divisions

Entrepreneurial, innovative and forward thinking with a focus on implementing and supporting the pre-eminent student experience

Openness to change and the capacity to affect change

Knowledgeable about systems thinking and design thinking with the ability to not only problem solve with individual colleagues, but develop enterprise solutions and design systems across the ESS unit to better support the student experience

Demonstrated experience managing and allocating resources to support current and new operations and initiatives

The ability to understand different perspectives, opinions and priorities and to see the bigger picture to work effectively and affect change

Thoughtful, with excellent judgment, open to new ideas and sharing them with others

Benefits

Comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits