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South Eastern Sydney Local Health District (SESLHD) · 19 hours ago

Workspace Support Senior Technical Specialist

Greater St. George Area

Full-time

Hybrid

Senior Level

$118K/yr - $137K/yr

South Eastern Sydney Local Health District (SESLHD) is a principal teaching hospital that provides a range of health services. The Workspace Support Senior Technical Specialist is responsible for supporting the desktop environment and related ICT infrastructure, providing both onsite and remote support for the Local Health Districts.

Health CareMedicalMental HealthWellness

Responsibilities

Supporting the efficient and effective operation of the desktop environment, core and relevant office business applications and related ICT infrastructure

Providing onsite and remote support for the Local Health Districts

Providing support with installation, configuration and resolution for tickets logged via Service Desk for the LHN Desktop Environment

Managing services provided by external organizations either on premise, in the cloud or other locations

Contributing to the governance and decision making of workspace Support Services

Supporting the principles of collaboration, openness, respect, and empowerment

Qualification

End-user computing servicesDesktop administrationSCCM administrationActive Directory managementCloud services administrationPowerShell scriptingMobile device managementVisual BasicAnalytical skillsProblem-solving skillsInterpersonal communicationTechnical documentation

Required

Relevant tertiary qualifications and/or relevant experience providing end-user computing services and desktop administration in a large organisation

Demonstrated experience in supporting hardware and software lifecycle management, mobile device management, print management, administration of cloud services, Active Directory management, Group Policy administration and experience in MDM platforms such as InTune or Workspace ONE

Demonstrated experience in SCCM administration, SOE development and management, Windows Update Management, Visual Basic, PowerShell scripting and apps packaging

Proactively prioritizes and manages own workload (and time) and assists other team members where and when required. Takes initiative to provide feedback on improving existing services and processes

Experience drafting and testing technical documentation and FAQs for both technical staff and clients

Proven experience in the understanding of incident management, problem management, change management, risk management, application configuration management and service level management

Demonstrated Analytical and problem-solving skills including the ability to provide advice and recommendations across a large and complex organisation

Excellent interpersonal communication, verbal and written skills and demonstrated ability to consult, influence and negotiate effectively with a wide range of internal and external stakeholders

Benefits

Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.

Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.

Discounted gym memberships with a Fitness Passport

Employee Assistance Program (EAP) for employees and family members.

Discounted Private Health Insurance.