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SAS · 10 hours ago

Cloud Technical Lead

Cary, NC

Full-time

Hybrid

Senior Level

5+ years exp

SAS is the leader in analytics, inspiring customers to transform data into intelligence. They are seeking a Cloud Technical Lead to provide technical leadership for customer engagements in their cloud, overseeing all technical aspects and ensuring excellent customer service.

AnalyticsData GovernanceData ManagementEnterprise SoftwarePredictive AnalyticsSoftware

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers

Oversee and approve all changes for assigned customers

Consult with customers as you learn their business and understand how SAS drives their business outcomes

Deliver excellent customer service using a customer first and continuous improvement mindset

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers

Contribute to customer success through a close partnership with Cloud Service Delivery Managers

Participate and share lessons learned through a Community of Practice with global CTL’s

Be encouraged to participate in open-source projects on behalf of SAS

Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals

Embrace curiosity, passion, authenticity and accountability

Qualification

Cloud OperationsUNIXLinuxContainer orchestrationPythonAnsibleKubernetesCloud platformsCustomer supportScriptingSAS

Required

5+ years of technical experience including: 2 years of experience in consulting, systems support, customer support, or training for enterprise class software

2 years of experience with UNIX or Linux supporting enterprise class applications

Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field

Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Experience with containers, container-based applications, and/or container orchestration tools

Ability to travel up to 10% of the time

Preferred

Knowledge of programming languages, operating systems, utilities, services, and editors for assigned area

Technical knowledge of the internal workings, diagnostic tools, and features of software systems

Aptitude for visualization of solutions for complex problems

Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift

Experience with Python, Ansible, or Kubernetes

Scripting experience (bash, powershell, etc)

Experience with SAS

Benefits

Comprehensive medical, prescription, dental and vision plans.

Medical plan options include: PPO with low annual deductible and copays.

HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).

Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!

An industry-leading 401k plan.

Tuition Assistance Program and programs and resources to support your development

Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.

Volunteer Time Off, parental leave and unlimited paid sick days.

Generous childcare benefits for all full-time employees.