Sprinklr · 1 day ago
Product Education Facilitator – Agentic Learning & AI‑Enhanced Enablement
United States - Texas - Austin
Full-time
Hybrid
Mid Level
3+ years expSprinklr is an AI-native platform for Unified Customer Experience Management, empowering brands to deliver exceptional experiences. The Product Education Facilitator will design, develop, and deliver impactful learning experiences while integrating AI and modern enablement methodologies to enhance training for GTM teams, customers, and partners.
Advertising PlatformsAnalyticsCloud ComputingEnterprise SoftwareSocial MediaSocial Media ManagementSoftware
No H1B
Responsibilities
Lead training projects from start to finish- including needs assessments, curriculum design, development, delivery, and measurement
Conduct training assessments through workshops, interviews, and surveys; synthesize findings to build curriculum maps, delivery plans, and timelines
Develop and deliver end‑user training using multiple modalities (virtual, classroom, eLearning, microlearning)
Build and maintain subject matter expertise in Sprinklr products and related industry solutions
Deliver web‑based and in‑person classroom training for customers, partners, and internal teams
Design and implement agentic learning frameworks that use AI to provide contextualized, adaptive, and personalized learning experiences
Leverage AI tools to modernize content creation, automate knowledge updates, and drive continuous improvement of training materials
Integrate microlearning directly into workflow environments to reinforce knowledge at the moment of need
Introduce advanced skills‑assessment models, including Socratic or AI‑driven evaluation methods, to measure competency and retention
Develop new approaches to learner engagement, including gamification strategies and dynamic learning pathways
Apply emerging adult learning methodologies and stay ahead of evolving technologies to disrupt traditional enablement models
Explore ways to scale learning through conversational AI, content architecture, and knowledge‑graph‑based delivery
Build trusted relationships with clients and internal stakeholders, ensuring training programs align with business goals
Partner cross‑functionally with Sales, Product, Marketing, Customer Success, and Enablement to support GTM objectives
Represent the learning organization as a thought partner on modernization, AI adoption, and the future of enablement
Qualification
Required
3+ years of proven experience creating and delivering corporate training (instructor‑led, eLearning, hybrid), ideally in a SaaS environment
Strong understanding of adult learning principles, instructional design methodology, and learning experience design
Proven experience applying AI within learning programs (LLMs, agentic systems, RAG, adaptive learning platforms, prompt engineering)
Ability to discuss SaaS solutions, CXM concepts, and enterprise technology implementations with customers
Strong analytical skills with the capability to assess training needs, craft learning plans, and measure results
Excellent communication, presentation, and stakeholder‑management skills
Autonomous, detail‑oriented, and comfortable in a fast‑paced, evolving environment
Preferred
Experience with Sprinklr (instructional design, facilitation, or product training)
Familiarity with gamification techniques, behavioral learning models, or HCI/LXD methodologies
Knowledge of conversational AI, Socratic learning models, or knowledge‑graph‑powered content delivery
Experience with microlearning platforms, workflow learning integrations, or large‑scale localization
Understanding of ethical AI practices and governance frameworks
Hands‑on experience with authoring tools, screen‑capture software, and assessment platforms
Benefits
Voluntary healthcare coverage
Paid time off
Open Mentoring Program
Company
Sprinklr
Sprinklr provides enterprise software for customer experience management.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$429MKey Investors
Hellman & FriedmanTemasek HoldingsICONIQ Growth
2021-06-23IPO
2020-09-09Private Equity· $200M
2017-06-23Secondary Market
Leadership Team
Amitabh Misra
CTO
Manish Sarin
Chief Financial Officer
Recent News
2026-01-16
2025-12-18
2025-12-18
Company data provided by crunchbase