Apply on Employer Site

Neighborly® · 14 hours ago

IT Vendor Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

Neighborly is a hub of service brands connecting customers to local experts for home and business services. The IT Vendor Analyst will manage the contract life cycle, negotiate terms with vendors, and monitor vendor performance against set metrics.

Business DevelopmentFranchiseManagement ConsultingService Industry

Responsibilities

Support RFI and RFP process for vendor selection of for technology products and software, outsourcing vendors and other IT services, infrastructure, cloud vendor and other enterprise solutions

Conduct market research to invite for RFP and define objective selective criteria and scoring parameters

Negotiate pricing and business contract terms with the vendors. Support bidding process to evaluate reasonable pricing. Have industry knowledge on acceptable business and IT terms. Negotiate mutually beneficial outcomes for both parties

Monitor, analyze, and evaluate how IT Vendors perform against a set of performance and value metrics

Have industry best practices knowledge on Performance SLAs. Ability to Negotiate SLAs to meet business expectations, manage and track SLAs and other Key Performance Indicators for each business-critical vendor

Direct communication with vendors on overall performance through formal and informal channels. Support QBRs with the appropriate leadership audience. Guide vendors on QBR expectations and report out

Serve as a liaison between the CIO and vendors to effectively work together, communicate, collaborate, and resolve issues. Support the escalation process for conflict/performance resolution

Manage IT contracts, statement of works, scope changes, and performance against the IT contracts including compliance over the life cycle of the contractual arrangement

Manage relationships to ensure that customer-vendor interaction results in positive outcomes

Qualification

Contract life cycle managementVendor performance managementNegotiation skillsMarket researchProject managementAnalytical skillsMathematical skillsPersuasive skillsOrganizational skills