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Crowe · 14 hours ago

ServiceNow Cloud Solutions Managing Director

United States

Full-time

Remote

Senior Level, Lead/Staff

$174K/yr - $390K/yr

10+ years exp

Crowe is one of the largest public accounting, consulting, and technology firms in the United States. The ServiceNow Cloud Solutions Managing Director is responsible for defining and driving Crowe’s ServiceNow strategy, ensuring excellence in delivery, and leading teams that transform client operations through the ServiceNow platform.

AccountingAdviceConsultingFinanceFinancial ServicesInformation TechnologyProfessional ServicesTax Consulting

No H1B

Responsibilities

Lead Crowe’s ServiceNow strategy by developing and executing a vision that aligns with client objectives and enterprise goals

Drive successful project delivery across multiple ServiceNow engagements, ensuring quality, timeliness, and measurable business outcomes

Serve as a trusted advisor to senior client executives, translating business needs into innovative ServiceNow solutions that deliver tangible value

Oversee solution design and implementation, including complex integrations, configurations, and custom applications across ServiceNow modules

Establish governance and delivery excellence, maintaining high standards for performance, data integrity, security, and compliance

Mentor and develop high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement

Monitor program performance, proactively managing risks, resources, and budgets to ensure client and organizational success

Stay ahead of platform advancements, leveraging new ServiceNow capabilities and industry trends to enhance service offerings and ROI

Qualification

ServiceNow implementationServiceNow customizationServiceNow integrationServiceNow modules expertiseServiceNow certificationsJavaScriptGlide APIHTMLCSSAngularJSREST/SOAP APIsIntegrationHubMuleSoftDell BoomiInformaticaSQLGitCI/CD pipelinesClient relationship managementAgile methodologyLeadershipMentoringCollaboration

Required

Bachelor's degree in Computer Science, MIS, IT, or a related field (Master's preferred)

10+ years of progressive experience in ServiceNow implementation, customization, and integration, including 5+ years in a leadership or program management role

Proven track record managing multimillion-dollar ServiceNow programs and cross-functional delivery teams in an Agile environment

Demonstrated ability to build and maintain executive client relationships and deliver measurable business outcomes

Certifications in ServiceNow System Administrator and Implementation Specialist are required

Deep expertise in ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and CSM

Advanced proficiency in JavaScript, Glide API, HTML, CSS, AngularJS, and modern UI frameworks

Strong knowledge of REST/SOAP APIs, IntegrationHub, MuleSoft, Dell Boomi, or Informatica

Solid understanding of relational databases (SQL) and data governance principles

Experience with version control systems (Git) and CI/CD pipelines (Jenkins, Azure DevOps, GitLab)

We appreciate talent from all over the United States and are willing to consider candidates who may not be located near a Crowe office location for this role/opening