AAA National · 22 hours ago
Senior Client Services Partner (Hybrid)
Lake Mary, FL
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $84K/yr
5+ years expAAA National is seeking a Senior Client Services Partner to lead engagements with key club customers and drive revenue growth through consultative selling and strategic account management. The role involves acting as the primary contact for clubs, ensuring account success through various metrics, and providing leadership in developing marketing and business initiatives for client clubs.
Consumer Services
Responsibilities
Drives account planning and executive-level engagement at clubs, including and not limited to setting up monthly/quarterly reviews, disciplined follow-ups promptly through emails and correspondence, minutes of meetings after every call or meeting, and timely and disciplined coordination and follow-up within internal BSG team members to facilitate outcomes favorable to the club and BSG’s success
Communicates status weekly to clubs and BSG leadership, following up on escalations, action items, and project commitments
Provides consultative marketing/business intelligence support to client clubs and partners on the development, management, and deployment of custom analytical projects
Stewards a group of club accounts and leads the engagement with club executives and personnel. Works effectively with all organizational levels
Provides leadership and strategic planning in developing information-based marketing, technology, and business initiatives for client clubs and partners. Requires single or cross-business line integration of transaction-based data (e.g., travel, insurance, financial services, POS, membership)
Develops execution plans for client initiatives, including requirement definition, timelines, testing, measurements, and production roll-out
Supports clubs during program execution, including results review, interpretation, and reporting on findings; or collaborates with outside providers on behalf of clubs or National departments on program deliverables
Scope and execute projects and programs for client clubs and partners, in partnership with practices and SME’s
Develops and executes custom projects using multiple software applications, marketing tools, and techniques
Develops new customer club relationships or additional relationships with existing customer clubs or National Office departments by assessing needs and recommending solutions available through the Action Center
Identifies enhanced analytical or additional consulting services to improve client performance or strengthen business initiatives
Identifies new data sources or increase refresh frequency of data
Identify opportunities to add value by leveraging BSG Tools like Connect Suite, Engage, and Salesforce Marketing Cloud
Identifies, documents, collects, and shares client best practices that can be leveraged and applied to other clients and the Association
Qualification
Required
Collaborative team member who supports others' success and works effectively with BSG Leadership and cross-functional AAA teams
Self-aware and receptive to feedback; demonstrates continuous improvement
Communicates openly, shares ideas, and engages in clear, intentional dialogue
Manages time effectively; anticipates obstacles, adjusts priorities, and keeps stakeholders informed
Strong written and verbal communication skills
Excellent interpersonal skills; adaptable and self-motivated in a fast-paced, deadline-driven environment
Strong client relationship management skills with the ability to influence internal and external partners
Skilled in data analysis with the ability to translate insights into actionable recommendations
Advanced organizational and project management abilities; capable of independently managing multiple projects at varying stages
Bachelor's degree in business management (sales or business development focus), marketing, or related field
Five (5) or more years' experience in sales, account management, or client relationship roles at services companies or in similar organizations
Knowledge and experience in marketing, digital marketing, and digital media are also required
Benefits
Participation in AAA, Inc.'s Annual Incentive Plan
Flexible work environment
Collaboration
Innovation
Work-life balance
Hybrid work model that allows for three days in the office and two days at home
Company
AAA National
Discover Your Next Career with AAA National From creating innovative member benefits to delivering best-in-class roadside assistance, AAA National offers a wide range of career paths.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marshall Doney
President & CEO
Jason Hosaflook
Vice President & CFO
Company data provided by crunchbase