ServiceNow · 16 hours ago
Senior Business Process Consultant, App Engine
201 West 5th Street, 11th Floor, Austin, TEXAS, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, helping over 8,100 customers transform their work processes. The Senior Business Process Consultant, App Engine will serve as a functional and process expert, guiding customers through the transition of business requirements to configuration requirements on the ServiceNow platform.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Be the process expert in custom application development using ServiceNow App Engine and Platform products
Advise customers on custom application development practices and scaling applications development
Drive various customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any application use case while considering ServiceNow Platform functionality
Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Promote continuous improvement practices for delivery/engagement materials
Support presales activities when required
Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 30% travel annually, driven by customer needs and internal meetings
Qualification
Required
ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD, CIS-ITSM)
At least EIGHT years of application consulting experience with previous roles in Business Analyst and/or System Architect
Strong understanding of application platform such as Pegasystems, Appian, Mendix, and Outsystems
Deep experience in deciphering and converting complex and ambiguous business requirements into user stories
Ability to influence and consult strategies and tactics in different levels across an organization, from business executives to technologists
Excellent facilitation skills using technologies (Miro, PowerPoint) and techniques
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase