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City of Boston · 13 hours ago

Director of Human Resources

Boston, MA

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

The City of Boston's Department of Innovation and Technology is seeking a Director of Human Resources to lead HR strategies that align with the department's operational goals. The role involves overseeing workforce planning, recruitment, employee relations, and ensuring compliance with laws and regulations while promoting a culture of equity and inclusion.

Government

Responsibilities

Develop and implement comprehensive HR strategies, policies, and programs that directly support the Department's operational goals and long-term digital strategy

Serve as a strategic adviser for department leadership and managers on all aspects of the employee lifecycle, including workforce planning, organizational development, and change management initiatives. Assist with performance management and disciplinary process as needed

Review, interpret, advise on, communicate, and implement new or updated City policies, rules, and regulations, including collective bargaining agreements, advising management and staff accordingly

Prepare and analyze a variety of HR statistics and reports pertaining to human resources activities, compliance, and workforce trends

Lead and execute the department's talent acquisition strategy, specifically focusing on developing innovative recruitment and retention programs for specialized or hard-to-find IT roles to maintain competitiveness

Manage all department HR functions related to the employee lifecycle, including recruiting, onboarding, training, organizational development, probation management, and offboarding

Oversee the preparation and completion of all personnel actions, including but not limited to hiring, promotion, layoff, salary review and adjustments, and termination

Coordinate the approval process for newly created or reclassified positions in collaboration with the Office of Labor Relations (OLR) and the central Office of Human Resources (OHR)

Conduct new employee orientations and support staff onboarding processes

Manage complex employee and labor relations issues, grievances, disciplinary actions, and terminations, ensuring fair and consistent application of department and city policies and labor laws

Lead and conduct confidential workplace investigations, hearings, and fact-finding while ensuring strict adherence to City and Department policies

Represent the Department in collective bargaining negotiations in collaboration with the OLR

Act as the Department's representative in all labor and employment-related proceedings, including grievance hearings, dispute resolutions, unemployment, workers' compensation, and retirement board proceedings

Oversee Departmental compliance with all human resources policies, including attendance, residency, sick leave, Family and Medical Leave Act (FMLA), parental leave, and Americans with Disabilities Act (ADA)

Supervise the departmental HR employees, providing guidance, training, and performance feedback

Serve as the backup for critical HR processes when needed, including but not limited to payroll processing/certification, job posting administration, and coordination of hiring/onboarding activities

Oversee and ensure the accuracy of time and attendance tracking and documentation; ensure the timely processing of payroll, salary adjustments, and step increases

Process all personnel transactions and submit Epafs for salary adjustments and step progressions, disciplinary actions, terminations, resignations, retirements, employee updates, and all forms of leave administration (LOA)

Act as the primary liaison for the City’s central Office of Human Resources and the Office of Labor Relations, collaborating on employment, classification, and legal matters. Collaborates with other departments as required

Conduct exit interviews, manage the collection of City property, and process final documentation during the offboarding process

Manage and process the entire administrative procedure of employment agreements

Manage all reasonable work accommodations and arrangements, including submitting applicable forms and working with managers to ensure compliance

Maintain and manage all personnel records and official employee files (e.g., attendance/leave, medical, residency, performance). Ensure files are complete, current, and stored securely and confidentially in compliance with all regulations

Maintain the confidentiality of employee personnel records

Serve as a primary resource for employees and managers, responding to complex inquiries regarding HR policies, benefits, FMLA, Workers' Compensation, parental leave, disciplinary procedures, and retirement/resignation processes

Provide support to employees with benefits enrollment and related questions

Qualification

Human Resources ManagementEmployee RelationsLabor RelationsTalent AcquisitionHR CertificationPeopleSoft HRMSCommunication SkillsProject ManagementOrganizational SkillsTime Management

Required

At least four (4) years of full-time, or equivalent part-time, paid professional experience in human resources management, business or public administration, or related work, two (2) years of which must have been in a supervisory capacity

A bachelor's degree in human resources management, business, or public administration, or related field, is strongly preferred and may be substituted for two (2) years of the required experience. Supervisory experience may not be substituted

Knowledge of human resources policies and procedures, such as ADA, FMLA, workers' compensation, etc

Strong written and verbal communication skills to communicate effectively with individuals, small groups, and in front of large audiences at all levels of the organization

Ability to work independently under tight deadlines and with sensitivity to confidential matters

Ability to apply laws, rules, regulations, specifications, and standards in compliance with documented policies and procedures

Ability to establish and maintain effective working relationships with employees and managers

Working knowledge of the PeopleSoft HRMS or similar Human Resource Management Systems

Ability to exercise good judgment and focus on details as required by the position

Position requires a high level of accountability and an ability to make critical decisions and work to ensure the success of those decisions

Strong project management skills, organization skills, and time management skills

Preferred

Society for Human Resource Management Senior Certified Professional (SHRM-SCP), HR Certification Institute (HRCI) Senior Professional in Human Resources (SPHR), or similar certification preferred

Knowledge of the City's personnel practices and procedures and union environment strongly preferred