DeLine Box & Display · 12 hours ago
IT Specialist
Denver, Colorado, United States
Full-time
Hybrid
Mid Level
$27/hr - $27/hr
3+ years expDeLine Box & Display is seeking an IT Specialist to provide a variety of support tasks for PC hardware, operating systems, software applications, and communication devices. The role involves managing help desk support, user training, and asset management while ensuring timely resolution of technical issues.
ManufacturingPackaging ServicesSales
Responsibilities
Respond to telephone calls, email and personnel requests for technical support
Primary resource for managing Help Desk ticket queues. Evaluates and escalates support requests as needed
Provide technical assistance for all IT related hardware (phones, AV equipment, printers, PCs, copiers, tablets)
Provide hands-on and remote support for Windows, systems in an Active Directory environment, Office 365, and network connectivity
Communicate with software and hardware vendors when appropriate to resolve user issues
Document, track and monitor the problem to ensure a timely resolution in the help desk ticketing system
Ensure that all incidents are promptly and accurately documented so that up-to-date information is available at all times. Track incident from the first report to resolution
Follow-up on resolved incidents to check the quality, get user concurrence of incident closure, and report user satisfaction
Establish and maintain data in a knowledgebase document to capture best practices resolutions to facilitate quicker diagnosis and resolution for future similar incidents
Ability to learn and support multiple proprietary software systems
Provide proactive equipment maintenance to make sure PCs/ Laptops, printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly
Ensure that key on-site printers are working and ready for use every day
Stay up to date in technological advancements and trends in IT support
Provide ad hoc end user training as needed to promote future 'self-troubleshooting'
Assist with new user training and onboarding
Assist with training documentation
Assist with asset management, to include receiving, unpacking, and inventorying new equipment
Assist in the creation and documentation of user machine specification and troubleshooting related to unique specifications
Setup machines for new hires as required
Deploy new PCs as required based on user need and age of hardware
Create a hardware deployment schedule to keep hardware and operating systems current
Assist with the cleaning and redeployment of past employee machines
Manage the deployment of subscription-based software licenses based on user role and job function
Assist with creating and updating knowledge base articles that promote user 'self-troubleshooting'
Assist in firm wide project rollouts
Assist in new software and hardware vetting, testing, training, and implementations
Recommend network modifications to reduce user problems based on empirical Help Desk issues
Under supervision execute assigned projects related to network upgrade and evolutions
Qualification
Required
3+ years of experience in supporting firm-wide users both in person and remotely
High School diploma required, Bachelor's Degree Preferred
Has knowledge of commonly-used computer use concepts, practices, and procedures
Demonstrated experience working with Active Directory Users and Groups Management (ie - edit accounts, manage memberships, disable users, etc)
Strong prioritization skills - understands 'urgent' vs 'URGENT,' and allocating time appropriately
Excellent problem-solving skills
Ability to perform in a fast-paced deadline driven environment
Ability to take direction
Strong communication skills – both written and verbal
Ability to collaborate and work in a team environment
Takes initiative in improving the team, improving the user experience, and improving your personal skill-set
Ability to carry, lift, and move users' equipment and network equipment
Ability to work in a sometimes very dusty and dirt-laden environment without breathing or other health issues
Ability to work weekends and/or late hour as required
Must be legally authorized to work in the United States
Must be able to pass a pre-employment drug screen
Must be able to pass a pre-employment background check
Preferred
Bachelor's Degree Preferred
Microsoft 365 Fundamentals – MS-900
Microsoft 365 Modern Desktop Administrator – MD-100, MD-101)
Company
DeLine Box & Display
Deline Box & Display manufactures and sells retail-ready packaging, POP displays, die-cut boxes.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase