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Tulane University · 7 hours ago

Access Services and Systems Coordinator

New Orleans, LA

Part-time

Onsite

Entry, Mid Level

1+ years exp

Tulane University is seeking an Access Services and Systems Coordinator responsible for the procedures and processes of Circulation and Interlibrary Loan in the Law Library. The role includes managing student employees, assisting with library technology systems, and coordinating outreach efforts with law library staff.

EducationHigher EducationMedical

H1B Sponsor Likely

Responsibilities

Responsible for the procedures and processes of Circulation and Interlibrary Loan in the Law Library

Hiring manager and timekeeper for student employees, including being the supervisor of record and creating the Library Aide schedule

Assists with the technical administration of departmental platforms and basic troubleshooting and maintenance of library technology systems

Serves as the primary contact for Interlibrary Loan, assisting with procedural training and support for student law journals

Coordinates outreach efforts with other law library staff

Qualification

Cloud-based systems troubleshootingIntegrated Library Systems (ILS)Information technology terminologyProject managementCustomer serviceInterpersonal skillsWritten communicationOral communicationTeamworkAdaptability

Required

Understands terminology and basic functions of information technology and security (SSO, EZProxy, IP, VPN, memory, hard drive, server, operating system, cloud storage, USB, etc.)

Ability to perform advanced troubleshooting on cloud-based, networked systems and office machinery, including coordinating between multiple IT departments and vendors when needed

Excellent organizational, interpersonal, and written and oral communication skills, including an attention to detail and customer service

Ability to both work as part of a team and work independently

Ability to work well in a rapidly changing environment and adapt to changes in workflows and procedures

Skilled in project management and scheduling

Committed to the advancement of Tulane University's DEI Initiatives, as outlined in A Plan for Now and A Strategy for Tomorrow

Bachelor's Degree with 1 year of directly related work experience in academic libraries, other law libraries, or IT/technical support

OR Associate's Degree (in Library Science or a related field) with 4 years of directly related work experience in academic libraries, other law libraries, or IT/technical support

Preferred

Advanced Degree

Ability to mentor to undergraduate student employees about higher education, including advanced degree programs, such as JD, MLIS, MSW, MA, MS, etc

2 years of full-time experience in an academic law library or 4 years of part-time experience in an academic law library

2 years of direct supervisory experience, including hiring, firing, and performance management

Experience with on-campus student employment and/or shift workers in an environment that requires continuous coverage

Experience mentoring college students about career pathways

Experience working with legal terminology

Experience working IT or related departments

Experience working with Integrated Library Systems (ILS) or Interlibrary Loan systems at the administrator level

Company

Tulane University

Glassdoor4.1

A member of the prestigious Association of American Universities, Tulane University is consistently ranked among the top 50 universities in the nation.

Founded in 1834

New Orleans, Louisiana, USA

1001-5000 employees

https://medicine.tulane.edu

H1B Sponsorship

Tulane University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)