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Accenture · 1 day ago

Trust & Safety Training Analyst

Austin, 323 Congress Avenue, Corp

Full-time

Onsite

Entry Level

$27.49/hr - $27.49/hr

1+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. The Trust & Safety Training Analyst will be responsible for facilitating training for Content Moderators, ensuring they are equipped to analyze and review user-generated content while maintaining high engagement and accountability in training processes.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Facilitate new hire training with a high level of engagement with the Operations Team

Follow objectives and client standards for job readiness goals

Facilitate on-floor training to bridge product knowledge and skill gaps

Undertake projects to improve our training processes

Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction

Own training processes with a high level of accountability keeping in mind the internal as well as external stakeholders

Participate in process calibration sessions with clients and cross vendor

Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom training

Stay up to date with product and process updates. Have a data-centric approach to problem-solving

Manage Training batches of 5 to 25 headcount per training schedule

Lead training projects

Deliver process/product/policy training in classroom/online environment

Develop and deliver training courses for different trainees/markets/products

Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy

Lead all Process RCA and build training plan to deliver

Track and report all training activities of new batches

Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions

Work with business team to achieve top performance, including group coaching, bottom performers identification and training