DreamWorks Animation · 4 hours ago
Sr Site Reliability Engineer
100 Universal City Plaza, Universal City, CALIFORNIA
Full-time
Hybrid
Senior Level
$130K/yr - $160K/yrNBCUniversal is one of the world's leading media and entertainment companies. The Sr Site Reliability Engineer will be responsible for managing and improving on-premises telecom systems, supporting cloud telecom systems, and overseeing complex telecommunications systems that support contact center operations and enterprise infrastructure.
AnimationFilmMedia and Entertainment
Responsibilities
Manage and improve on-premises telecom systems including Cisco Unified Communications Manager, Unity Connection, Emergency Responder, Customer Voice Portal, Telepresence Video Communication Server, CUBE, and Ribbon SBC platforms
Support and optimize cloud telecom systems like Cisco Webex, MS Teams, and Zoom
Plan, design, and implement IVR scripts across Cisco Unity Connection, MS Teams, and Amazon Connect
Deploy, operate, support, and maintain Contact Centre environments (Amazon Connect, MS Teams, Zoom)
Integrate and test new UC technologies with enterprise applications
Install, maintain, and monitor VOIP equipment, troubleshoot issues, and ensure stability of the voice network
Handle service tickets, provide root-cause analysis, prepare outage reports, and resolve issues at all levels
Collaborate with cross-functional teams to complete tasks efficiently
Oversee vendor management
Qualification
Required
Comprehensive understanding of LAN/WAN networking fundamentals in relation to voice systems
Advanced proficiency in troubleshooting voice networks, including Quality of Service (QoS), dial plans, and call routing
Extensive experience with Cisco PBX infrastructure, encompassing configuration, troubleshooting, and change management
In-depth knowledge and hands-on experience with Microsoft Teams Admin Portal and Webex Control Hub
Expertise in hosted voice solutions and VoIP trunking, with practical exposure to Session Border Controllers such as Cisco CUBE and Ribbon Core/Edge SBC
Familiarity with virtualization technologies and practical experience working with UCS servers, VMware, and vCenter
Understanding of Amazon Connect Contact Center programming and operational functionality
Demonstrated ability to implement and monitor project progress
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
DreamWorks Animation
DreamWorks Animation SKG, Inc. engages in the development, production, and exploitation of animated films and associated characters
Founded in 1994
1001-5000 employees
H1B Sponsorship
DreamWorks Animation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (5)
2022 (12)
2021 (13)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$15M2016-04-28Acquired
2015-02-12Post Ipo Equity· $15M
2004-10-28IPO
Leadership Team
Kate Swanborg
SVP, Technology Communications and Strategic Alliances
Shabrayia Cleaver
Associate Producer / Producer (Feature/Short)
Recent News
Crunchbase News
2025-12-09
2025-11-05
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