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Amadeus · 13 hours ago

Service Delivery Manager, UK Airport Operations

Heathrow, FL

Full-time

Onsite

Mid, Senior Level

Amadeus is a company that delivers solutions to leaders across the airport ecosystem. As a Service Delivery Manager, you will manage the delivery of contracted services, ensure client satisfaction, and maintain strong client relationships while overseeing a team and budget management.

Air TransportationHotelInformation TechnologySoftwareTourismTravel

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work with the lead to manage the budget, performance and results of a team of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members

Be accountable for managing the delivery of contracted services such as maintenance as well as information technology to customers

Serve as the primary point of contact to the internal and external client(s) regarding overall and day-to-day service delivery

Ensure SLA's (service level agreements) and KPI's (key performance indicators) as defined in the relevant contracts are met or exceeded

Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget

Build and maintain strong client relationships and participates in client meetings regarding performance to ensure client satisfaction

Ensure that operational teams and subcontractors maintain a clear understanding of the client's needs and provides day-to-day client advice and support

Promote the organization's capabilities and works to achieve contract extension or to win additional business within the account(s)

Promote S&M contract renews and expand the services offer in the current customer base

Qualification

ITILFinancial managementClient relationship managementEnglish proficiencyProject managementCommunication skills

Required

Must be able to pass a government security clearance check, which requires being a resident in the UK for 5+ years

ITIL experience (Certification is preferential)

Proficiency in English, spoken and written

Skilled in financial management, to administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service as well as to provide financial performance reports

Excellent communication skills to bridge the gap between technical and non-technical stakeholders

Must be able to commute to London Heathrow and Croydon

Benefits

Attractive remuneration packages

Bonus

Equity

Pension plan

Travel

Life and healthcare insurance

Lunch and transport allowance

Company

Amadeus

Glassdoor4.1

Amadeus is a transaction processor providing transaction processing power and technology solutions for the travel and tourism industry. It is a sub-organization of Amadeus.

Founded in 1987