Experian · 2 hours ago
Relationship Manager - Remote
United States
Full-time
Remote
Senior Level
5+ years expExperian is a global data and technology company that aims to enhance business and consumer experiences through identity-based marketing solutions. The Customer Success Manager for the Financial Services Vertical will manage client relationships with banks and financial institutions, driving successful partnerships and revenue growth.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products
Work with and support your assigned Account Director on a set of named strategic accounts to achieve growth
Responsibilities include client management, education, contract negotiation, and daily support
Important metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction
Work with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business
Communication with clients is frequent and includes weekly status calls with and occasional travel to client locations
Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines
Develop relationships across all client/prospect base and internal departments
Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client
You will report to the Sales Director
You will be required to travel, approx. 25%
Qualification
Required
Bachelor's Degree or equivalent experience
5+ years sales/marketing experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account Manager
Experience managing portfolio of revenue between $5 - $15M+ annually
Experience managing financial service clients such as: Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech
Experience using customer service skills to cultivate client relationships
Experience managing a large project portfolio with varying levels of details
Benefits
Great compensation package and incentive plan.
Core benefits including medical, dental, vision, and matching 401K.
Flexible work environment, ability to work remote, hybrid or in-office.
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
Recent News
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