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JetBlue · 1 day ago

Investigator Quality Assurance

Jamaica, NY, US, 11430

Full-time

Onsite

Mid Level

$66K/yr - $110K/yr

4+ years exp

JetBlue is an airline that is seeking a Quality Assurance Investigator to conduct investigations of significant events within Tech Ops and associated business partners. The role involves managing investigations, determining root causes, and coordinating with various teams to ensure safety and compliance.

Air TransportationTransportation

No H1B

Responsibilities

Identify & manage all assigned Tech Ops significant events

Conduct Investigations of assigned significant events, quality escapes, accidents, incidents and occurrences throughout Tech Ops organization and associated JetBlue Business Partners

Facilitate accurate root cause determination; and when required, effective corrective action plans to mitigate risks

Provide extensive internal/external coordination and communication with appropriate JetBlue teams and associated JetBlue business partners

Conduct post significant events/quality escape investigations and prepare reports identifying possible root causes, hazards, ineffective risk controls

Assist in compliance reviews, general/safety risk assessments and other assessments to support Tech Ops and Safety management

Coordinate & liaise with Tech Ops & Safety Leadership, Federal Aviation Administration (FAA), National Transportation Safety Board (NTSB) & similar agencies, aircraft manufacturers, JetBlue business partners & operators during investigations as required

Ensure investigation findings and reports are factual & accurate in support of JetBlue Leadership, decision makers, and involved parties

Support the JetBlue CASS as required by providing technical leadership in your area of expertise to complement the Safety Management System (SMS) design, maintenance and risk analysis

Responds promptly & manages Tech Ops significant event / quality escape investigations related in the JetBlue Event Management System and applicable internal databases

Produce daily, weekly, monthly and annual reports as necessary and directed by the Manager Quality Assurance/CASS

Maintain records of all investigation records in accordance with the JetBlue CASS Manual

Analyzes data from significant events, quality escapes, self-assessments, inspections and investigations to identify trends and recommend corrective actions

Perform periodic Follow-Up evaluations on corrective actions to ensure implementation and effectiveness

Other duties as assigned

Qualification

FAA AirframePowerplant CertificateFederal Aviation Regulations knowledgeSafety investigation trainingMicrosoft Office proficiencyTechnical report writingOral communication skillsWritten communication skillsPerform under pressure

Required

High School Diploma or General Education Development (GED) Diploma

Federal Aviation Administration (FAA) Airframe and Powerplant Certificate

Four (4) years of commercial aircraft (14 CFR Part 121 Air Carrier) Maintenance, Quality Control, Quality Assurance or applicable Military experience

Thorough working knowledge of Federal Aviation Regulations

Formal safety, accident or related investigation training

Demonstrated ability to research and draft program policies, procedures, correspondence, technical reports and manuals

Must have excellent oral and written communication skills

Demonstrated knowledge of Microsoft Office programs (Outlook, Word, Excel, Access, PowerPoint)

Available for short notice overnight travel (<50%) and extended periods of time

Must be in possession of valid travel documents with the ability to travel in and out of the United States

Ability to qualify and maintain Technical Operations skills, qualifications and training through JetBlue University (JBU) and/or business partner training

Able to perform under pressure and within fixed time constraints

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Depending on location, may need to acquire and maintain a United States Customs Clearance

Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred

Bachelor's Degree in Engineering or Science – Mechanical, Aeronautical, Maintenance Management or Similar

Two (2) years of aviation significant event (investigation) analysis experience

Three (3) years of airline technical investigations

Understanding of aircraft continued airworthiness maintenance programs and/or certification requirements

Previous Aircraft Systems & Troubleshooting Training

Experience working with NTSB, FAA or another equivalent regulatory agency

Experience in Event Management & Maintenance and Engineering (M&E) Software Systems or other related programs

Benefits

Access to healthcare benefits

401(k) plan and company match

Crewmember stock purchase plan

Short-term and long-term disability coverage

Basic life insurance

Free space available travel on JetBlue

And more.

Company

JetBlue

Glassdoor3.7

When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.

Founded in 1998

Long Island City, New York, USA

10001+ employees