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Kersia, inventing a food safe world · 6 hours ago

Customer Service Representative

Saratoga Springs, NY

Full-time

Onsite

New Grad, Entry Level

Kersia is a company focused on inventing a food safe world, and they are seeking a Customer Service Representative to assist with order preparation and export documentation. The role involves coordinating export compliance, managing import documentation, and ensuring adherence to international trade laws.

Chemical

Responsibilities

Assist customers with preparing and consolidating orders

Obtain shipping quotations and respond to related queries

Prepare export documentation and support export administration

Liaise with relevant authorities as required

Coordinate export compliance in collaboration with the production team

Manage import documentation and ensure compliance with customs regulations

Track and monitor shipments to ensure timely delivery and resolve any delays

Communicate with freight forwarders, carriers, and customs brokers for both import and export processes

Maintain accurate records of all import/export transactions for audit and reporting purposes

Ensure adherence to international trade laws, tariffs, and duty requirements

Perform other duties appropriate to the position and occasionally support team members

Qualification

Export administrationInternational BusinessAttention to detailProblem solvingIT literateInterpersonal skillsOrganizational skillsTeamwork

Required

Assist customers with preparing and consolidating orders

Obtain shipping quotations and respond to related queries

Prepare export documentation and support export administration

Liaise with relevant authorities as required

Coordinate export compliance in collaboration with the production team

Manage import documentation and ensure compliance with customs regulations

Track and monitor shipments to ensure timely delivery and resolve any delays

Communicate with freight forwarders, carriers, and customs brokers for both import and export processes

Maintain accurate records of all import/export transactions for audit and reporting purposes

Ensure adherence to international trade laws, tariffs, and duty requirements

Perform other duties appropriate to the position and occasionally support team members

Preferred

Ideally have an International Business, or export administration background

Excellent interpersonal skills to facilitate communication between teams and with customers and colleagues of diverse origins

Strong attention to detail

Ability to manage multiple priorities in a fast-paced environment

Calm and confident with problem solving skills

Ability to continually improve quality and effectiveness in all activities

Organized and efficient to meet deadlines and deliver objectives

Flexibility and the ability to work as part of a team but also on own initiative

IT literate with a good understanding of Microsoft Office (Word, Excel, PowerPoint)

Benefits

Purpose-Driven Mission: Contribute to global food safety and sustainability.

International Environment: Work with teams across continents and cultures.

Innovation-Focused Culture: Be part of a company that invests in R&D and values new ideas.

Career Development: Opportunities for growth, learning, and advancement.

Inclusive & Collaborative Team: Join a supportive and dynamic work environment.

Company

Kersia, inventing a food safe world

Kersia is a global leader in biosecurity and food safety with value added products and solutions to prevent diseases or contamination in both animals and humans at every stage of the food supply chain.

Founded in 1985