Solutions Management Group (SMG) ยท 13 hours ago
Customer Support Technician
Estherville, IA
Full-time
Onsite
Entry, Mid Level
1+ years expSolutions Management Group is a customer service company that provides office solutions and technology support. The Customer Support Technician will offer direct support for computers and educational technology, ensuring effective usage and operational support for end-users at Iowa Lakes Community College.
ConsultingData Center AutomationInformation TechnologyIT ManagementNetwork Security
Responsibilities
Provides excellent customer service to all Iowa Lakes Community College staff and students
Install, support, and repair College computers, peripherals, software, and educational technology equipment
Interfaces effectively, efficiently, and professionally with end users to resolve issues related to effective use of technology
Travels to on-campus and off-campus facilities for installation, demonstration, maintenance and repair of equipment
Observes and report equipment performance deficiencies
Promotes self-service and coaches end users to use self-service when remote or desk-side visit could have been avoided
Provides ongoing operational training to end-users with hands-on training and/or writing technical support documentation for installed classroom systems
Provides set-up, operation, and teardown of AV support for miscellaneous college events
Qualification
Required
Employee must be able to execute strong customer service skills
Associates Degree or Certificate/Diploma in computer science or a related field
One to three years of recognized success in Desktop Support, Audio/Visual Support, educational technology, or a related field
Computer knowledge: Microsoft Word, PowerPoint and Excel, MAC operating system, and Adobe Flash Media Live
Preferred
Comp TIA A+ Certification
InfoComm CTS Certified Technology Specialist
Three to Five years of recognized success in Desktop Support, Audio/Visual Support, or a related field
Experience supporting Higher Education
Valid driver's license
Benefits
Health, Dental, and Vision insurance
Paid STD/LTD Insurance for employee
Life Insurance $10,000.00 policy paid for employee
Section 125 Flex Spending Account
401(K) Retirement Plan
Vacation Pay
Paid Time Off
Holiday Pay
Employee Assistance Program
Company
Solutions Management Group (SMG)
When SMG was established in 1995, our mission was clear: to help our clients do what they do - only better.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Lindbloom
President
Company data provided by crunchbase