Orkin · 6 hours ago
Remote OCCC Customer Care Team Lead
United States
Full-time
Remote
Mid, Senior Level
$18.75/hr - $21.75/hr
2+ years expOrkin is a global residential and business service provider, and they are seeking talented Customer Service Team Leads for their remote Customer Contact Center. The role involves leading a team, providing coaching, and ensuring customer satisfaction while handling inquiries and escalations.
CommercialConsumerResidentialService Industry
Responsibilities
Lead and drive key initiatives that align with company goals and Ethos
Lead by example and ensure all company policies and procedures are followed
Monitor agent call activity to ensure calls are answered
Providing frequent coaching to agents based on QA feedback, metrics, customer survey responses, and your own ticket observations
Occasionally handling angry customer escalations
Train new and current agents to respond to customer questions and complaints
Sidecar on calls when appropriate to support specific skill development
Assist customer service in absence of other members in leadership and when requested
Respond to customer inquiries via online platforms
Lead activities for employee engagement and team motivation
Open and close facility as needed to include adjusting assigned shift schedules to allow for adequate daily supervisor staffing
Other duties as assigned
Handle inbound back-to-back calls to support our customers and branch partners
Identify customers’ needs, clarify information, research every issue and provide solutions
Qualification
Required
High School/GED
2 - 3 years call center leadership experience is a plus
Ability to pass a computer assessment
Excellent interpersonal and communication skills
Strong computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Ability to prioritize tasks and manage time efficiently
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem
Benefits
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick time
Employee discounts, tuition reimbursement, dependent scholarship awards
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
Company data provided by crunchbase