Apply on Employer Site

Riverside Healthcare · 5 hours ago

HEART AND VASCULAR CLINIC OPERATIONS DIRECTOR

Kankakee, IL

Full-time

Onsite

Director/Executive

$62.67/hr - $86.30/hr

7+ years exp

Riverside Healthcare is seeking a Heart & Vascular Clinic Operations Director to provide strategic and operational leadership for ambulatory services across various clinics. The role focuses on ensuring patient-centered care, optimizing operational efficiency, and improving clinical quality while managing financial and resource aspects of the clinics.

Health CareHospitalHospitality

Responsibilities

Lead day to day operations for multi site Heart & Vascular clinics, including Cardiology (general and invasive consults), EP, Vascular, and IR ambulatory pathways

Assumes 24-hour responsibility for assigned areas of operations

Own access and capacity management: templates, scheduling rules, slot utilization, referral triage, and wait time reduction for new and follow up patients

Standardize clinic workflows (check in, rooming, testing coordination, care transitions) and implement Lean process improvements to reduce lead time and waste

Coordinate pre procedure workups and clearance for invasive cardiology, EP, vascular, and IR procedures; align with cath/EP/IR lab schedules and post procedure follow ups

Oversee clinic staffing, daily huddles, visual management, and escalation protocols to ensure safe and reliable operations

Monitor and improve clinical quality measures (e.g., guideline-directed therapy adherence, anticoagulation management, device follow-up, vascular wound outcomes)

Ensure compliance with regulatory standards (e.g., DNV), policies, and documentation standards

Partner with physician and nursing leaders on safety event reviews, root cause analyses (RCA), and action plans

Maintains competency validation, licensure tracking, and annual training for clinical and non-clinical staff

Develops and implements policies and procedures consistent with Riverside Healthcare’s philosophy, mission, and values

Develop and manage operating and capital budgets; track performance to target

Optimize revenue capture: charge integrity, accurate documentation, prior auth, denials prevention, and clinic coding workflows (E/M, device checks, imaging)

Collaborate with supply chain on vendor contracting, implant/supply formularies, and inventory controls

Support business planning for new programs, sites, providers, and equipment (e.g., ambulatory monitoring, device clinics, vascular wound care, IR outpatient procedures)

Drive market-appropriate growth strategies: referral development, access expansion, clinic footprint optimization, and telehealth/hybrid care models

Develop outreach programs with primary care and referring specialists; improve care coordination and communication pathways

Sponsor operational readiness for new technology and programs (e.g., advanced imaging protocols, remote device monitoring, ambulatory IR offerings)

Achieve top decile patient experience (Press Ganey) through service standards, scripting, and service recovery

Promote physician satisfaction in clinical areas by rounding on providers and developing action plans to address any areas for improvement

Implement equity and inclusion practices; reduce barriers to care (transportation, language access, financial counseling)

Recruit, develop, and retain high-performing teams (RNs, MAs, device techs, schedulers, access reps, RN navigators) while setting clear expectations

Monitors and facilitates the resolution of performance and other employee relations issues. Evaluates and holds downline of leaders accountable for employee performance in their areas. Encourage the recognition of high performers, address low performers, and improve overall employee performance

Promote a culture of safety, respect, accountability, and continuous improvement; lead change management with transparent communication

Leverage the EHR for efficient workflows (referral triage, integrated scheduling, pre procedure checklists, care gap closure)

Use dashboards to track KPIs (access, quality, financials, patient experience); run daily/weekly operations reviews

Sponsor digital tools (remote monitoring, patient portal adoption, virtual visits) aligned with clinical appropriateness and access goals

Keeps abreast of current standards of care and new business or technology developments via internal or external networking and resources

Qualification

Healthcare AdministrationAmbulatory Operations ManagementFinancial AcumenRegulatory ComplianceLean/Six SigmaEHR ExperienceTeam DevelopmentPatient ExperienceLeadershipCommunication

Required

Master's degree in Healthcare Administration, Business, Nursing, or related field (or currently pursuing)

7+ years of progressive leadership in ambulatory or cardiovascular service line operations (Cardiology/EP/Vascular/IR preferred)

Demonstrated experience managing multi site clinics, scheduling/access operations, and cross-disciplinary teams

Strong knowledge of regulatory requirements and HIPAA

Proven financial acumen (budgeting, productivity, revenue cycle) and process improvement experience (Lean/Six Sigma)

Preferred

RN-BSN

Certification(s): CMPE, FACHE, CPHQ, Lean/Six Sigma Green/Black Belt

Experience integrating ambulatory operations with cath/EP/IR lab scheduling and post procedure follow up

Familiarity with device clinic operations (pacemaker/ICD), remote monitoring, ambulatory rhythm diagnostics, vascular wound care clinics, and IR outpatient procedures

EHR experience (Epic/Cerner) with clinic template design and access optimization