Friends Homes, Inc. · 1 day ago
Admissions Coordinator
Greensboro, NC
Full-time
Onsite
Entry Level
1+ years expFriends Homes, Inc. is a Life Plan Community dedicated to providing exceptional care for older adults. The Admissions Coordinator will ensure smooth transitions for prospective residents, managing inquiries and applications, facilitating onboarding, and collaborating with various teams to support the admissions process.
Elder CareHospitalityNon Profit
Responsibilities
Manage and track all inquiries and applications for assisted living, skilled nursing, and memory care
Schedule and conduct tours, interviews, and assessments
Ensure compliance with admission criteria and state/federal regulations
Facilitate completion of required paperwork (applications, medical evaluations, financial disclosures)
Coordinate move-in logistics, including room readiness, welcome materials, and orientation
Communicate with family members, POAs, and referral sources
Partner with Marketing, Nursing, and Finance to support seamless transitions
Act as a liaison between prospective residents and internal teams
Attend interdisciplinary meetings regarding incoming residents
Maintain accurate records in CRM systems (e.g., MatrixCare, PointClickCare, Salesforce)
Ensure all documentation meets internal policies and regulatory standards
Track and analyze admissions data
Report trends and recommend improvements
Participate in weekly transitions meetings
Track and facilitate internal transitions across care levels
Maintain up-to-date knowledge of room availability
Meet or exceed occupancy and census goals
Follow up with leads and partner with Marketing on campaigns and outreach
Prepare activity reports for leadership
Qualification
Required
High School Diploma or GED
1–2 years of experience in admissions, case management, or marketing in senior living, healthcare, or long-term care
Knowledge of senior living/skilled nursing regulations
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and CRM/admissions software
Must be able to speak, read, and write in English to effectively communicate and complete required tasks, including training and documentation
Preferred
Associate's or Bachelor's degree in Healthcare Administration, Social Work, Gerontology, or related field
Experience using systems like PointClickCare or MatrixCare
Ability to manage multiple priorities in a fast-paced setting
Empathy and patience when working with older adults and families
Benefits
Discounted meals from select on-site venues
Access to employee gyms and indoor pool
Onsite employee health clinic
Excellent medical, dental, and vision insurance
Insurance options for family members
Disability and life insurance coverage
Multiple spending account options (e.g., FSA)
401(k) Retirement Plan
Paid Annual Leave (PAL)
Access to earned wages before payday
Employee scholarship opportunities
Referral bonus program
Employee Assistance Program (EAP)
Credit union membership options
Discounted tickets and local perks
Fun employee events throughout the year
A faith-based, mission-driven community with a strong team spirit!
Company
Friends Homes, Inc.
Friends Homes Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase