Quest Technology Management · 18 hours ago
NOC Shift Supervisor - Onsite (Shift: Monday thru Friday 7am to 4pm)
Roseville, CA
Full-time
Onsite
Mid LevelQuest Technology Management is a worldwide leader in technology management offering a portfolio of professional, cloud, and managed services. The NOC Shift Supervisor is responsible for execution and service delivery of the support center, ensuring efficient ticket management and effective remediation of client issues.
Information Technology
Responsibilities
Manages ticketing queue, monitors incidents, urgency levels and reviews aging tickets
Handles client escalation requests by working with internal & external resources to remediate issues effectively
Drives daily ticket SLA, ticket assignment, and daily operational metrics
Operational discipline, providing direction on process and operations
Aligns company resources to ensure compliance with organization’s command media
Supports critical incident triage, resolution and postmortem reviews
Performs call, email and ticket queue monitoring for quality assurance
Collaborates effectively with company management to accomplish assigned objectives and goals
Supports information technology strategies, policies, and procedures
Supervises performance of support resources for accountability to key performance indicators, company policies, and customer service
Leads by example and exceeds requirements for policies including attendance and dress codes
Other duties as assigned
Qualification
Required
Strong customer service skills, and excellent communication skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Possess excellent time management skills
Experience with mentoring staff, fostering a team environment, and upholding policies
Motivated with strong work ethic
Ability to support employees to enhance their performance, development, and productivity
Ability to create daily, weekly, monthly, and/or quarterly performance reports
Ability to handle multiple concurrent issues under high-pressure situations with accuracy
Ability to work closely with peers, operations, and engineering teams
Ability to function in a 24/7 operational environment
Ability to work a flexible schedule on weekdays and weekends as required
Travel may be required for this position
Company
Quest Technology Management
Quest Technology Management is an IT consulting and management firm that serves the healthcare, education, aerospace and defence, finance.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
BBH Capital Partners
2022-06-23Private Equity
Leadership Team
Tim Burke
Founder, President, and CEO
Trevor Smith
Chief Financial Officer
Recent News
2025-11-25
2025-08-06
Company data provided by crunchbase