Jobs via Dice · 8 hours ago
Service Desk Analyst
Kansas City, MO
Full-time
Onsite
Entry, Mid Level
2+ years expDice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Service Desk Analyst to join TriCom Technical Services. This role involves being the primary technical interface for internal associates, managing the full lifecycle of support requests, and troubleshooting Tier 1 hardware and software issues.
Computer Software
No H1B
Responsibilities
Incident Management: Troubleshoot and resolve Tier 1 hardware and software issues via phone, email, chat, and in-person requests
Infrastructure Support: Perform physical hardware moves, monitor/peripheral setups, and conference room Audio/Visual (A/V) configurations
Ticketing Ownership: Manage and document all work within an enterprise ticketing system (SysAid, ServiceNow, or Jira)
Environment Transition: On-site in Kansas City
Qualification
Required
2–5 years of dedicated experience in Help Desk, Desktop Support, or a technical Service Desk environment
Proficiency in Windows OS (10/11), Microsoft Office 365, and collaboration tools (Webex, Teams, or Zoom)
Hands-on experience with workstation imaging, hardware troubleshooting, and mobile device (iOS/Android) support
Familiarity with setting up and troubleshooting conference room technology
Must be eligible for direct W-2 employment. We are unable to provide sponsorship (H1-B/OPT) or work with third-party/C2C vendors for this role
Proven ability to build relationships with internal customers and solve problems with a 'logical, common-sense' approach
Preferred
CompTIA A+ or similar technical certification
Exposure to Active Directory (AD) and Microsoft Intune
Familiarity with VDI environments (Citrix) or Mac support
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase