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NAM Info Inc · 6 hours ago

ServiceNow Architect

San Antonio, Texas Metropolitan Area

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

NAM Info Inc is seeking a ServiceNow Architect to join their team. The role involves leading architectural reviews, defining the ServiceNow architecture strategy, and providing technical leadership during client engagements.

CommunitiesInformation and Communications Technology (ICT)Information Technology

H1B Sponsor Likely

Hiring Manager

Jawaharlal Nehru G

Responsibilities

Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc

Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach

Proficient in presentations on PPTs and communications

Experience with Flow Designer, IntegrationHub, and Service Portal customization

Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications

Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations

Lead architectural reviews, solution design, and technical governance across ServiceNow programs

Translate complex business requirements into scalable, secure, and performant technical solutions

Establish and enforce platform design standards, coding practices, and integration frameworks

Lead the creation of custom demos to be showcased to various client

Review and validate custom development and configurations for quality and alignment to best practices

Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations

Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies

Provide architectural oversight for integrations with third-party systems (REST, SOAP, JDBC, MID Server, etc.)

Support DevOps initiatives with CI/CD pipelines and testing automation (ATF)

Mentor development teams and conduct knowledge sharing to uplift technical capability

Experience with Agile/Scrum delivery methodologies

Excellent communication and leadership skills

Qualification

ServiceNow architectureServiceNow modules expertiseTechnical leadershipAgile/Scrum methodologiesCI/CD pipelinesServiceNow certificationsQuick learnerCommunicationMentoring skills

Required

10+ years in IT, with 6+ years in ServiceNow and at least 4 years in a technical architect role

Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)

Quick learner to adapt to new technologies being released with every major version of SN (GenAI, AI Agents, Workflow Data Fabric, Raptor Db)