Blueprint · 1 day ago
Production – Ops Senior Specialist
United States
Full-time
Remote
Senior Level
$81K/yr - $115K/yrBlueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to unlock value for organizations. They are seeking a Production – Ops Senior Specialist to ensure flawless execution of complex, data-driven marketing journeys, proactively resolving issues and maintaining operational excellence across multiple channels.
ConsultingInformation TechnologySoftware
Responsibilities
Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations
Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams
Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership
Generate bi-weekly and monthly performance reports for internal business and leadership reviews
Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content)
Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates
Troubleshoot automation and data sync issues in collaboration with engineering and capability teams
Support AI-driven QA processes to maintain a 99% error-free KPI
Participate in agile sprint reviews, identifying blockers and process improvement opportunities
Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices
Qualification
Required
Advanced experience with Salesforce Marketing Cloud (SFMC) — particularly Automation Studio, Journey Builder, and Contact Builder
Proficiency in AMPscript for troubleshooting and content validation
Strong SQL skills for querying, data validation, and issue investigation
Solid understanding of SFMC data structures (Data Extensions, Shared DEs, Send Logs, Data Views)
Familiarity with Salesforce Data Cloud for audience activation and data synchronization
Experience with API-triggered sends and automation scripting
Working knowledge of QA and proofing tools (e.g., Litmus)
Excellent documentation and communication skills using JIRA and Confluence
Strong analytical mindset and methodical approach to problem-solving
Proven ability to communicate effectively with both technical and non-technical stakeholders, including Director-level audiences
Preferred
Salesforce Marketing Cloud or Data Cloud certification
Experience developing or managing relational databases
Background in production or CRM operations environments supporting large-scale automated journeys
Familiarity with agile workflows and sprint-based delivery
Experience supporting AI- or automation-driven QA initiatives
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Company
Blueprint
Blueprint is redefining the data solutions ecosystem.
Founded in 2013
501-1000 employees
H1B Sponsorship
Blueprint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Gary Nakanelua
Managing Director, Product & Innovation
Recent News
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