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MyCare Medical · 2 days ago

Regional Operations Support Specialist

Tampa, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

MyCare Medical is dedicated to providing high-quality, cost-effective care to patients. The Regional Operations Support Specialist is responsible for supporting practices in their area by filling in for Operations employees on leave and assisting with practice-based projects to enhance regional operations and initiatives.

Health CareMedicalPrimary and Urgent CareWellness

Responsibilities

Support practices by filling in at assigned clinics within the region for Front Office Coordinators and Medical Assistants during employee absences. While covering for positions within MyCare clinics, responsibilities include but are not limited to:

Welcome patients into the office, creating a warm and friendly experience. Assist with completion of medical records & history forms, filing accordingly

Remind patients of MyCare Initiatives, such as “Call Us First.”

Maintain patient flow after check-in; ensure that patients are seen in a timely manner, preferably within a 15 minute or less wait time

Clean and sterilize equipment, restock patient rooms and labs with appropriate supplies. Maintain medical supply inventory to ensure stock

Perform height, weight, vital sign and vision tests, recording them within the eHR system (eClinicalWorks [eCW]); identify chief complaints and record observations. Perform triage as soon as chart is ready

Make patients comfortable with in-office bedside manner (e.g., prioritize privacy, patience and empathy); Actively listen to concerns, and document accordingly

Manage inbound and outbound phone calls as required, including patient scheduling, appointment reminders, insurance verification and eligibility, assisting with patient requests and inquiries, and following-up with patients post-appointment, especially walk-ins, urgent care, and Transitional Care Management (TCM) patients

Coordinating and collaborating with healthcare professionals, including physicians, pharmacists, and specialists to ensure optimal patient care. Communicate to physicians abnormal test results, assist providers with treatments and examinations, and transcribe providers’ orders

Conduct tests and procedures as directed, such as EKGs, non-stress tests, mini cog, spirometer, venipunctures, skin punctures, strep screen, glucometer, and blood tests, and urine tests

Under the direction of the Area Director, assist with scheduling, reporting, and other projects to advance MyCare initiatives. This can include, but is not limited to:

Assisting with daily/weekly/monthly report collection and distribution

Assisting with communications to clinic leadership and staff

Providing administrative support to respective Area Director

Qualification

Medical Assistant CertificateE-Clinical WorksExcelMedical Office ExperienceSafe Vein Puncture TechniquesBilingual (English/Spanish)Basic Medical TerminologyCommunication SkillsAdaptabilityTeamwork

Required

2 years working in a medical office setting, preferably in a Primary Care setting

At least 2 years of working as a Medical Assistant in Primary Care

Medical Assistant Certificate issued by an accredited institution or applicable experience

Experience working with Microsoft Office, including Outlook, Word, Excel and PowerPoint. Excel experience is a must have, as this position will be handling reporting for the region via spreadsheet data collection and distribution

Basic medical terminology; Basic arithmetic

Safe vein puncture techniques, and knowledge of safe work practices in a clinic setting

Strong telephone and communication skills. Must be able to speak clearly and communicate effectively over the phone and in-person

Must be able to work independently and with a team; must be highly adaptable, and able to remain positive and professional in a fast-paced, high-demand environment

Experience answering the phone and scheduling patients in a medical office setting