U.S. Bank · 4 days ago
Branch Manager 3 - Cleveland Ave Office
Columbus, OH
Full-time
Onsite
Mid Level
$76K/yr - $89K/yr
3+ years expU.S. Bank is on a journey to help customers and businesses make better financial decisions. The Branch Manager 3 is responsible for leading and managing branch operations, ensuring compliance with banking laws, and providing excellent customer service through effective team coaching and development.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values
The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations
This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties
Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services
Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services
Adaptive Coaching: Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service
Conflict Resolution: Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions
Accountability: Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high standards
Influence: Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes. This includes influencing employees to perform at their best and guiding customers toward beneficial solutions
Critical Thinking: Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion
Priority Setting: Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives. This includes balancing customer needs with employee workload and business goals
Relationship Management: Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills. Ensures successful interactions by building a genuine rapport and understanding others' needs
Business Insights: Drives the team with business, services, products, digital, and policy knowledge to achieve goals. Proactively engages in learning opportunities to sharpen awareness of trends and information in the industry
Qualification
Required
Bachelor's degree, or equivalent work experience
Three to four years of experience working in a sales, retail management, or banking environment
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Two or more hours of driving per week
Adaptive Coaching: Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees
Conflict Resolution: Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions
Accountability: Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability
Influence: Persuades, inspires, and guides others to support ideas, decisions, or initiatives
Critical Thinking: Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion
Priority Setting: Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives
Relationship Management: Establishes, maintains, and grows positive and productive connections with others
Business Insights: Drives the team with business, services, products, digital, and policy knowledge to achieve goals
Preferred
Bilingual Somali and English
Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
Ability to evaluate and resolve problems and issues with minimal guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and recognition, employee development, and change management
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-20
2026-01-20
2026-01-20
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