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Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader · 12 hours ago

Tech Support I

Tamarac, FL

Full-time

Onsite

Entry Level

1+ years exp

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, and they are seeking a Tech Support I to provide technical assistance to users and ensure customer satisfaction. The role involves troubleshooting technical issues, communicating effectively with customers, and contributing to the overall improvement of customer experience.

Automotive

Responsibilities

Fielding calls, emails and other forms of communication from customers who are having trouble with their system

Problem Solve and research issues to determine appropriate solutions for the customer and follow up as needed to resolve problems

Provide active listening skills and advocate for customers by going above and beyond

Find new ways to improve customer experience

Have willingness to learn and grow with team and company

Extracting, Exporting, Importing and Interpreting Raw Data

Accurately Collects and Coverts Data in a Timely Manner

Project, Plan, Schedule, and Assist with Upcoming Projects

Assist with Preparation, Selection and Transferring of Data

Efficiently and Effectively Communicates with Members of the Development Team

Troubleshoot technical support issues which may range from networking, computer hardware, computer software, Internet, power, electrical and operator error issues

Work with customers directly face to face, electronically, or via telephone

Respond to customer inquiries promptly

Provide resolution and response in a timely and accurate manner

Enter all customer issues into a call tracking system. Provide follow up to customers on issues that cannot be solved immediately

Document any resolutions that have not been previously discovered

Setup and configuration of new customer systems

Perform system testing as required by QA

Participate in after-hours rotation schedule for emergency technical support

Demonstrate Enthusiasm - be a positive and encouraging presence in the office

Other duties as assigned

Qualification

Technical KnowledgeCustomer ServiceComputer SkillsPOS devicesTime ManagementCommunication SkillsDependabilityPersonal AccountabilitySafetyJudgmentMultitaskTeamworkDecision Making

Required

Technical Knowledge: Will develop knowledge of all company products offered

Knowledge of external Point of Sale devices such as barcode scanners, receipt printers, credit card swipes and touchscreen monitors

Reading wiring diagrams

Updating Relevant Knowledge – Keeping up-to-date technically and applying new knowledge to job

Strong Computer Skills - Proficient in MS Word, Excel, MS Outlook and Internet Explorer. Working knowledge of computers, hardware, software, networking, routers, Internet access, and operating systems

Communication Skills - Excellent verbal and written communication skills required. The ability to write clearly, succinctly and understandably. The ability to effectively communicate, build a rapport and relate well to all kinds of people. Treats all people with respect, courtesy and consideration. Professional appearance and manner in answering phones

Time Management - Able to handle large volume of work while meeting established deadlines

Productivity & Organization - Able to plan and prioritize tasks. Attention to detail in typing and proofing materials, establishing priorities and meeting deadlines. Monitors own work to ensure accuracy and thoroughness

Ability to multitask - Focus on Quantity and Quality of Administrative work and to follow through on assigned tasks until completion

Judgment and Decision Making - Considers the relative costs, benefits, impact or consequences of potential actions to choose the most appropriate one. Ability to make decisions in a timely manner

Customer Service- Knowledge of customer service principles and practices. Manages difficult customer situations & responds promptly to customer needs

Dependability-The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance

Teamwork - The ability to work effectively and productively with others. Shares responsibility with team members for successes and failures. Evaluating departmental workload requirements and contributing where needed

Personal Accountability - A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others

Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations

1+ years working in a customer-centric work environment

Proven ability to multi-task and maintain composure in a face-paced environment

Strong written and verbal communication skills

Basic experience with IT equipment (routers, OS, switches, etc.)

Benefits

100% employer paid medical plan

401(k) match

Additional medical plans

Dental

Vision

Flex spending account

Short-term and long-term disability & life insurance coverage

Company

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader

With complete tunnel systems in each of the 50 United States and equipment in countries worldwide, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.

Founded in 1949

Tamarac, Florida, USA

1001-5000 employees