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Westlake Ace Hardware · 2 hours ago

Department Specialist Stihl Tech

Charlotte, NC

Part-time

Onsite

New Grad, Entry Level

$17/hr - $18/hr

Westlake Ace Hardware is one of the largest hardware retailers in the United States, and they are seeking a Department Specialist Stihl Tech to join their team. The role involves providing exceptional customer service, maintaining inventory levels, and ensuring the cleanliness and orderliness of the store while having a working knowledge of Stihl products and small engine repair.

E-CommerceHardware

Responsibilities

Project a positive representation of Westlake Ace Hardware

Proactively assist customers in solving problems

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store

Project a friendly, outgoing demeanor; work well with customers as well as associates

Ensure all pages and calls are answered promptly, courteously and effectively

Forward any customer complaint that cannot be handled to a member of management

Possess good product knowledge and knowledge of store layout and location of products

Responsible for maintaining inventory levels in assigned department(s)

Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s)

Responsible for maintenance of back stock levels in assigned department(s)

Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s)

Assist with overall maintenance of the store

Ensure signage is current in assigned department(s)

Operate forklift with proper training

Communicate any Store Support Center issue to General Manager for follow up

Participate in store meetings

Communicate any merchandising, cost control or sales ideas to General Manager

Be professional in appearance and actions

Perform all other duties as assigned

Qualification

Stihl products knowledgeMechanical aptitudeEquipment repair experienceSmall engine repairCustomer serviceForklift operation

Required

High School or GED equivalent

Working knowledge of Stihl products

Strong mechanical aptitude

Equipment repair experience

Small engine repair experience

Experience sharpening equipment

Ability to maintain proper in-stock levels of merchandise

Ability to project a positive representation of Westlake Ace Hardware

Ability to proactively assist customers in solving problems

Ability to greet customers entering and throughout the store

Ability to project a friendly, outgoing demeanor

Ability to ensure all pages and calls are answered promptly, courteously and effectively

Ability to forward any customer complaint that cannot be handled to a member of management

Possess good product knowledge and knowledge of store layout and location of products

Responsible for maintaining inventory levels in assigned department(s)

Ability to work with management staff to ensure preventative maintenance and repairs are completed

Ability to ensure accurate receiving, checking in and stocking of merchandise in assigned department(s)

Responsible for maintenance of back stock levels in assigned department(s)

Ability to assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area

Ability to assist with overall maintenance of the store

Ability to ensure signage is current in assigned department(s)

Ability to operate forklift with proper training

Ability to communicate any Store Support Center issue to General Manager for follow up

Ability to participate in store meetings

Ability to communicate any merchandising, cost control or sales ideas to General Manager

Ability to be professional in appearance and actions

Ability to exhibit and incorporate Core Values into daily decisions and interactions with others

Ability to stand, walk, lift (up to 25lbs) and climb

Preferred

Small engine repair experience preferred

Benefits

Employee discount

Company

Westlake Ace Hardware

About Westlake Ace Hardware: Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States.

Founded in 1905