Magna5 · 15 hours ago
Tier 3 Network Project Engineer - Fully Remote
United States
Full-time
Remote
Mid, Senior Level
3+ years expMagna5 is a rapidly growing IT Managed Service Provider delivering a range of advanced services. The Tier 3 Network Project Engineer is responsible for managing various projects, handling escalations, and providing high-level technical support while collaborating with team members and clients.
InfrastructureNetwork SecurityUnified Communications
Responsibilities
Implement and deliver on project scopes while working closely with the project management team
Interact with clients using professionalism and promptness
Jointly solve problems through collaboration with team members
Must provide quality customer service skills in all forms of communication
Collaborate with other technicians on escalated customer support requests
Document resolutions and build knowledge base articles
Take proactive measures on incidents to help prevent further issues
Troubleshoot advanced problems with a high-level overview of client environments
Engage in continued certification training to improve their skillset
All technicians track time and activity and communicate ticket and project updates via ConnectWise
Qualification
Required
Must be in or around the Albany, NY area
Formal education preferred Associates/Bachelor's degree or technical equivalent
Relevant and significant industry experience in Information Technology may provide as a substitute for the education requirement
Industry certifications including Cisco, Fortinet, Palo Alto, AWS, Azure are recommended
Minimum of 3 years' experience administering/supporting the following technologies relevant to network engineering:
Enterprise Network Environments including design and implementation
Strong fundamental knowledge and experience with switches, routers, firewalls, SD-WAN, wireless access points
Strong understanding of NAT/PAT
EIGRP/OSPF/BGP, MPLS/VPLS, AD/Cost/Metric
ACL's, Policy-Based Routing, Route-Maps, Prefix-lists
Radius/LDAP/802.1x
Spanning-Tree, Port-Channels
High Availability Concepts: HSRP/VRRP, A/A and A/P firewall concepts
SD-WAN, QoS, Traffic Shaping
Network drawings
Cisco Certified Network Professional (CCNP)
Fortinet Network Security Expert 7 (NSE7)
Palo Alto Networks Certified Network Security Engineer (PCNSE)
Benefits
Hybrid environment
Paid time off including paid holidays and floating holidays
Bonus potential based on individual and company performance
Highly competitive and flexible medical, dental, and vision benefits plans
401(k) with employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities
Company
Magna5
Magna5 is a provider of cloud-based communications, hybrid network, and IT Services solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Farina
Chief Executive Officer
Dan O'Connor
Vice President of Finance
Recent News
PR Newswire
2025-11-05
2025-10-21
Company data provided by crunchbase