LogicMonitor · 16 hours ago
Applied AI Engineer
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$120K/yr - $165K/yr
2+ years expLogicMonitor is a company that values trust, customer obsession, and agility, fostering a culture of performance and recognition. They are seeking an Applied AI Engineer to ensure the successful adoption of AI capabilities in customer environments, acting as a technical partner while driving product improvements and customer success post-deployment.
Artificial Intelligence (AI)Cloud InfrastructureDevOpsInformation TechnologyIT InfrastructureSaaS
Hiring Manager
Jillian Porter
Responsibilities
Ensure customer success post-deployment: Drive adoption, measure value realization and provide best practices on maximizing impact of AI capabilities
Act as technical owner: Serve as the go-to technical advisor for customers, designing custom configurations, integrations, and prompt or agent workflows tailored to their environments
Prototype and evaluate: Build proofs-of-concept with customers, define evaluation metrics, run experiments, and analyze errors to improve model and feature quality
Drive product improvements: Translate customer feedback and production learnings into clear, actionable requests for Product and Engineering
Instrument reliability and observability: Develop health monitors, logging, and drift detection to ensure AI performance remains stable and measurable in production
Resolve and automate: Investigate production issues across data, APIs, and model behavior; create durable fixes and automation to prevent recurrences
Enable and educate: Lead workshops, demos, and internal enablement sessions to build confidence and understanding of Edwin AI’s capabilities
Stay current: Explore and apply emerging techniques in LLMs, generative AI, agent frameworks, and evaluation methods to push the product forward
Qualification
Required
2-3 years in a customer-facing technical role: solutions engineering, forward-deployed engineering, AI/ML ops, or applied research + deployment
Strong solution architecture in design enterprise software systems and AIOps systems
Hands-on experience with LLMs / generative AI / agent frameworks (prompting, retrieval, chaining, evaluation)
Proficiency scripting in Python with AI/LLM tooling and system observability/integration workflows (e.g. API debugging with Postman) preferred
Ability to design evaluation metrics, error analysis, and performance monitoring
Strong communication: you can explain complex AI ideas to engineers, product folks, or non-technical stakeholders
Comfortable working in ambiguity, balancing trade offs, managing multiple stakeholders
Benefits
Comprehensive health, dental and vision coverage
Generous parental leave policies
Access to our Employee Assistance Program
Various Wellness programs
A 401K with company matching
A Lifestyle Spending Account
An unlimited vacation policy
Company
LogicMonitor
LogicMonitor is a hybrid observability platform that provides IT observability and monitoring for cloud-based IT infrastructures.
1001-5000 employees
H1B Sponsorship
LogicMonitor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (3)
2022 (4)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$942.95MKey Investors
Providence Equity Partners
2024-11-20Private Equity· $800M
2024-11-20Debt Financing
2021-12-15Debt Financing
Leadership Team
Christina Kosmowski
Chief Executive Officer
Carol Lee
Chief Financial Officer
Recent News
2025-12-11
2025-12-06
Company data provided by crunchbase