RLDatix · 3 days ago
Customer Success Manager, Digital Touch
Chicago, IL
Full-time
Hybrid
Mid LevelRLDatix is dedicated to improving healthcare standards globally and is seeking a Customer Success Manager, Digital Touch to enhance customer engagement through innovative digital strategies. This role involves developing automated customer success programs, analyzing engagement data, and optimizing digital touchpoints to drive customer retention and satisfaction.
Computer Software
Responsibilities
Utilize customer analytics platforms to examine health metrics and generate data-informed insights in order to enhance retention strategies and renewal decisions
Craft clear and supportive messaging across digital channels to reinforce customer value realization and adoption
Identify inefficiency patterns within digital workflows and create documentation to streamline service delivery and operational efficiency
Support automated campaigns, webinars, and lifecycle programs to drive scalable customer experiences across large account portfolios
Monitor client health, satisfaction, and sentiment to ensure seamless renewal processes in partnership with Renewals Specialists and Sales teams
Create standardized solutions for recurring customer challenges that align with team objectives to improve self-service capabilities
Participate in process improvement initiatives and team data reviews to optimize digital customer success workflows
Qualification
Required
Proven success in managing customer engagement across a large portfolio of customers
Demonstrated analytical skills with the ability to leverage data to drive customer insights and business decisions
In-depth knowledge on how to support organizations through transitions including new product adoption and legacy platform migrations
A knack for working collaboratively within cross-functional teams while driving measurable outcomes
Preferred
Previous experience in a Digital Touch Customer Success role, preferably in a B2B healthcare SaaS company
Proficiency in Salesforce Reporting, data analytics tools, and Excel (AI experience is a plus)
Ability to travel across North America as needed
Benefits
Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays
Company
RLDatix
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase