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Visa · 1 day ago

Leadership Development Skills Facilitator

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $1,757K/yr

5+ years exp

Visa is a world leader in payments and technology, and they are seeking a Leadership Development Skills Facilitator to join Visa University’s Global Learning Experience organization. This role is responsible for the efficient and effective delivery of a variety of training programs, including professional skills, inclusion and diversity, onboarding, and leadership for Visa employees.

BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments

Comp. & Benefits

Responsibilities

Use extensive professional skills across a broad range of business subjects and be able to manage discussions with stakeholder audiences to provide maximum impact

Lead by example and role model a passion for best in class training delivery. Champion excellence in facilitation and knowledge competence

Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business

Effectively utilize training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement

Bring an innovative mindset to each delivery experience and champion new ideas and ways of delivering and engaging learners

Collaborate cross functionally as needed to ensure training materials are updated and training is delivered as One Visa and aligned with common goals

Deliver training curriculum both in person and virtually, against a schedule that will meet learner demands and support organizational goals and priorities

Provide pre class and follow up support for learner queries as needed in a timely manner

Support online forums, communities and social media platforms that enable learner engagement and connection pre or post training sessions

Engage with the learner population to develop empathy and understanding

Identify on an ongoing basis potential learning gaps and/or needs of clients, partners and employees and ensure feedback cross functionally within Visa University

Engage cross functionally with subject matter experts to ensure staying on top of the latest information and developments in your domain areas

Collaborate, as SME and reviewer, with wider VU functions during content development and continuous improvement updates as needed

Ensure class evaluations are completed, and the highest standards are maintained based on management, stakeholder, and COE standards

Actively review the effectiveness and efficiency of deliveries for continuous improvement

Work with other facilitators as needed for cross training purposes

Ability to learn new professional skills and leadership topics quickly and deliver effectively as assigned

Deliver training programs that incorporate the 3 Es (Education, Experience, and Exposure) to ensure a comprehensive and engaging learning experience for participants

Demonstrated ability as a strong individual contributor with experience delivering a variety of training programs to diverse audiences within a corporate environment, ideally in a large, matrixed organization

Use AI tools to customize content, provide real time feedback, and create adaptive learning experiences tailored to individual needs

Qualification

Training deliveryStakeholder managementFacilitation skillsDiversity programsMicrosoft Office SuiteCommunication skillsLeadership skillsInterpersonal intelligenceInnovative mindsetPeer to peer learningConsulting skillsEngagement strategiesChange managementPayments industry knowledgeGrowth mindsetAdaptability

Required

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Extensive experience in training delivery, mainly professional and leadership skills including presentation and communication skills

Passion for facilitation and providing the best learning experiences for learners

Ability to deliver learning programs using single channel or blended approaches, including virtual and face to face instructor led training, peer to peer learning and on the job learning

Proven ability to increase learner engagement in course facilitation, social media and communities

Ability to upskill on any given content in a limited time and confidence to come up with innovative ideas in delivery

Strong communication (written and verbal) and consulting skills

Strong stakeholder management, relationship management and influencing skills at all levels in an organization

Comfortable with ambiguity and rapidly changing content and strategies

Willingness and ability to travel as needed to deliver training globally

Strong knowledge of Microsoft Office Suite

Understanding of change management

Preferred

6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Experience delivering inclusion and diversity programs

Experience working in a global corporate organization supporting People and Talent team functions

Payments industry knowledge and experience

Exposure to just in time, collaborative and adaptive learning platforms (e.g., Nomadic or Intrepid)