IDEXX · 19 hours ago
Customer Support Consultant - Lab Liaison
Louisville, KY
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrIDEXX is a global leader in veterinary diagnostics, and they are seeking a Customer Support Consultant (Lab Liaison) to enhance customer relationships and provide solutions to meet customer needs. This role involves collaborating with team members to resolve complex issues and ensuring customer satisfaction through effective communication.
BiotechnologyHealth CareLivestockVeterinary
Responsibilities
Serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction
Collaborate with team members and subject matter experts to research and resolve complex issues
Maintain strong internal and external customer relationships through professional, clear, and empathetic communication
Support quality management systems and compliance requirements
Contribute to team growth through active participation in development programs and collaborative knowledge sharing
Qualification
Required
High School diploma or equivalent combination of education and experience required
Strong customer service and interpersonal skills with experience in building and maintaining relationships
Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures
Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally
Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions
Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology
Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards
Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process
Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards
Preferred
Associates degree, Bachelors degree or equivalent preferred
Benefits
Health / Dental / Vision Benefits Day - One
5% matching 401k
On the job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
Founded in 1983
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Sharon Underberg
Executive Vice President, General Counsel and Corporate Secretary
Angie DeRusha
Director Global Marketing Strategy
Recent News
2026-01-16
PharmiWeb
2026-01-15
Company data provided by crunchbase