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Washington Gas · 4 hours ago

WGL - Lead Customer Data Intelligence Analyst

Springfield, VA

Full-time

Onsite

Senior Level, Lead/Staff

$115K/yr - $166K/yr

7+ years exp

Washington Gas is a North American energy infrastructure company focused on providing affordable energy solutions. The Lead Customer Data Intelligence Analyst will leverage advanced analytics and business intelligence to optimize customer engagement and operational performance, while leading complex projects and ensuring compliance with data governance standards.

Oil and Gas

Responsibilities

Establishes and maintains enterprise-wide data governance by implementing best practices for data architecture, integration, and quality assurance, ensuring compliance with privacy regulations and internal standards

Delivers actionable business intelligence by designing and maintaining dynamic dashboards and reporting tools using Power BI, Tableau, and other visualization platforms to communicate KPIs and performance trends to stakeholders

Drives advanced analytics initiatives by developing predictive models and machine learning algorithms to forecast customer behavior, identify risks, and inform strategic decisions

Uncovers actionable insights by conducting complex statistical analyses and interpreting large datasets to improve customer experience and operational efficiency

Ensures high-quality data outputs for planning and compliance by managing data integration processes across multiple platforms and resolving cross-system conflicts

Supports regulatory compliance and achieving statutory targets by preparing and delivering accurate data and reporting deliverables for energy efficiency programs

Enables cross-functional alignment by collaborating with IT, Marketing, Customer Experience, and Regulatory Affairs to integrate analytics into program design and customer engagement strategies

Represents the organization externally by serving as a liaison with vendors, contractors, and regulatory entities to align deliverables and expectations

Builds team capability and fostering innovation by leading complex projects, mentoring junior analysts, and developing competency frameworks for advanced analytics skills

Drives adoption of new analytics tools and platforms by executing structured change management strategies and measuring ROI to ensure sustained impact

Performs other projects or special assignments as required

Qualification

Data governancePower BIPredictive modelingStatistical analysisSQLTableauPython/RData storytellingCollaborationDAXPower QueryEnergy efficiency knowledgeData privacy laws

Required

Bachelor's degree in business, Engineering, Data Science, Economics, or related fields

7+ years of experience in data analytics, business intelligence, or related field, with at least 2+ years in a leadership or project management capacity

Advanced proficiency in Power BI, Tableau, SQL, and relational databases; experience with Python/R, DAX, and Power Query

Strong analytical and problem-solving skills with expertise in predictive modeling and statistical analysis

Exceptional communication and data storytelling skills; ability to present insights persuasively to executives and non-technical audiences

Proven ability to collaborate across functions and influence stakeholders to adopt data-driven solutions

Working knowledge of energy efficiency programs, EM&V processes, and regulatory environments

Familiarity with data privacy laws and ethical considerations in AI-driven analytics

Preferred

Graduate degree in a relevant field (e.g., Analytics, Economics, Public Policy, MBA)

Experience in a program or analytics leadership role within the natural gas or regulated utility sector

Proficiency with AI/ML platforms, cloud-based data ecosystems (Azure, AWS), and data governance frameworks

Experience in organizational change management and talent development

Knowledge of behavioral analytics and customer journey optimization strategies

Benefits

Health insurance

Retirement plans

Paid time off

Incentive bonus plans

Holiday pay

401K matching

Medical, dental and vision coverage

Company

Washington Gas

Washington Gas Light Company is a regulated natural gas utility providing safe, reliable natural gas service to more than 1.3 million customers throughout Washington, D.C., and parts of Maryland and Virginia.

Founded in 1848

Washington, District of Columbia, USA

1001-5000 employees