The Squires Group, Inc. · 18 hours ago
Tier 2 Technician - DC Area
Washington, DC
Full-time
Hybrid
Mid Level
4+ years expThe Squires Group is seeking a highly organized and detail-oriented professional to provide Tier 2 Technician support for their local client. This role involves providing advanced technical support, resolving complex technical issues, and ensuring the stability of client systems primarily in remote and on-site environments within the DC metropolitan area.
Information Technology
Hiring Manager
Ed Kennedy
Responsibilities
Provide advanced technical support to end users in both remote and on-site client environments, serving as a senior escalation resource rather than front-line support
Own and resolve complex, escalated technical issues, ensuring timely remediation and long-term stability of client systems
Administer, configure, patch, and maintain Windows and macOS operating systems across client environments
Deploy, configure, and support endpoint hardware, peripherals, and associated infrastructure in alignment with client standards
Evaluate user and system requirements, diagnose underlying issues, and implement preventative and proactive measures to reduce repeat incidents
Interact with clients in a professional, consultative manner, both remotely and on-site
Operate independently with minimal supervision while meeting performance, quality, and SLA expectations
Manage and prioritize technical requests submitted via ticketing systems, phone, and email, with a focus on escalations and higher-complexity work
Maintain accurate and up-to-date technical documentation, including system changes, configurations, and procedures
Ensure the security, integrity, and confidentiality of client data at all times
Develop user-facing documentation such as operational guides, reference materials, and best-practice instructions
Diagnose and resolve complex issues, including DNS failures, VPN configurations, application integrations, database-related issues, and server-level modifications
Lead incidents from identification through resolution, performing root cause analysis and implementing corrective actions to prevent recurrence
Diagnose and remediate network connectivity issues involving firewalls, switches, wireless access points, routing, and VPN technologies
Perform routine server administration and maintenance tasks, including configuration changes, updates, monitoring, and issue resolution
Provide guidance and training to users to improve system usage, security awareness, and overall productivity
Contribute to and enhance internal knowledge bases and documentation to support operational consistency and team efficiency
Qualification
Required
Hands-on experience provisioning, administering, and troubleshooting various components of Office 365, including but not limited to SharePoint, Teams, Exchange Online, Entra ID, Intune, and related services
Expertise with networking protocols and equipment such as physical and virtual firewalls, Layer 2/3 switches, DNS, DHCP, TCP/IP, and more
Have familiarity with Microsoft Dynamics applications
Exhibit strong career ambition with a clear drive to achieve long-term professional goals
Embrace lifelong learning with a genuine passion for acquiring new knowledge and skills
Maintain a proven record of executional excellence and consistent high performance
Bring 4+ years of experience in customer service or the service industry
Bring 4+ years of experience providing technical support
Possess at least 1 year of Managed Service Provider (MSP) experience, strongly preferred
Hold or be actively pursuing a BA/BS in Computer Science or a related discipline, or relevant technical certifications
Maintain a valid driver's license, reliable vehicle, and active insurance
Company
The Squires Group, Inc.
The Squires Group provides short-term, long-term, and permanent ERP, IT, Cyber, and Accounting/Finance experts to private and public sector clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase