Anchorage Digital · 8 hours ago
Member of Client Solutions & Enablement
United States
Full-time
Remote
Mid, Senior LevelAnchorage Digital is a leading crypto platform that enables institutions to participate in digital assets through various services. The Member of Client Solutions & Enablement will drive the adoption and successful integration of Anchorage's platform by API clients and partners, focusing on enhancing the developer experience and ensuring high-quality API deployment.
BlockchainCryptocurrencyFinancial ServicesFinTechSoftware
Responsibilities
Lead Technical Implementation Design: You will partner with your Customer Solutions & Enablement colleagues to provide technical testing and implementation guidance from pre-sales through post-go-live. For both direct and third-party integrations you will help manage the integration journey to ensure clients hit their go-live targets with the 'best implementation' for their specific goals
Build the 'Developer Experience' (DevEx): You will refine our developer portal to serve as an education and validation tool that incentivizes self-service. This includes authoring high-quality documentation, tutorials, and scripts to simplify complex concepts. You will create Postman collections that reflect the implementation patterns and API workflows most commonly used by our clients, drawing on your understanding of their needs
Smart Triage & Support: Tool the team for quicker diagnosis and response to technical implementation issues. You will drive initiatives to shorten resolution time by documenting common issues and implementing 'smart triage' automation to resolve routine inquiries without human intervention
API Mastery: Demonstrate comprehensive knowledge of Anchorage Digital’s product suite and API capabilities to support a wide range of use cases. You will develop a distinct 'identity' and 'taste' for our APIs to ensure they are unique and competitive
Testing & Validation: You will explore and implement test harnesses for off-chain flow validation, allowing clients to test integrations without immediate manual support. This includes maintaining robust Postman collections for client use
Proactive Monitoring: Instead of reacting to tickets, you will implement API monitoring at the endpoint and workflow level to catch UX inefficiencies before they impact the client
Architecture & Design: You must be capable of designing tailored architectures and 'flow-of-funds' diagrams to support the sales process and ensure feasible technical design
Champion API Parity: You will proactively identify gaps where API functionality lags behind UI capabilities and work with Product to drive parity, ensuring our APIs function with the same logic and fidelity as our user interfaces
Drive Growth via Analytics: You will utilize Monthly Active Users (MAUs) and other analytics to surface trends where clients are underutilizing the platform, equipping Relationship Managers with actionable insights to expand client usage
Organizational Knowledge Scaling: You will prevent knowledge silos by sharing best practices, insights, and integration patterns across the organization. You will mentor team members to elevate the technical competency of the entire group
Cross-Functional Influence: You will work across team boundaries, using data-driven arguments to shape technical and business decisions and influence the product roadmap
Voice of the Client: You will act as the internal advocate for the client, proactively gathering feedback to identify areas for improvement in our products and services
Define API Standards and Best Practices: You will establish and codify the design principles, conventions, and quality standards that define Anchorage's API identity, ensuring our platform reflects a consistent, world-class developer experience
Drive Cross-Product API Cohesion: You will collaborate across product verticals to identify inconsistencies and champion improvements that bring APIs to parity, ensuring clients experience seamless integration regardless of which Anchorage services they use
Establish Robust Pre-Release Testing: You will work with Engineering to implement comprehensive testing frameworks and release validation processes that prevent regressions and ensure API reliability before new features reach production
Qualification
Required
You have a background in engineering, equipping you with the acumen to effectively collaborate with technical teams to solve problems
You are autonomous, with the ability to make informed decisions that align with our strategic goals
You are deeply invested in optimizing the end-user experience and leveraging it to create business value
You have excellent verbal and written communication skills
Self-describe as some combination of the following: creative, humble, ambitious, detail oriented, hard working, trustworthy, eager to learn, methodical, action oriented, and tenacious
Preferred
You have prior experience with API testing or basic scripting
You've contributed to technical documentation or client-facing enablement materials
You've led client solution design sessions and have experience driving these to completion across internal and external team stakeholders
You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system
Company
Anchorage Digital
Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions.
Founded in 2017
501-1000 employees
H1B Sponsorship
Anchorage Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (7)
2023 (1)
2022 (9)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$487MKey Investors
Kohlberg Kravis RobertsGICBlockchain Capital
2021-12-15Series D· $350M
2021-02-25Series C· $80M
2019-07-10Series B· $40M
Leadership Team
Nathan McCauley
Co-Founder and CEO
Diogo Mónica
Co-Founder and Executive Chairman
Recent News
2026-01-16
Crowdfund Insider
2026-01-12
2026-01-11
Company data provided by crunchbase