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Choctaw Casinos & Resorts · 11 hours ago

Host Casino Player Development Durant Casino

Durant, OK

Full-time

Onsite

Entry Level

2+ years exp

Choctaw Casinos & Resorts is seeking a Casino Host to manage all aspects of a customer journey while on property. The role involves coordinating with Executive Casino Hosts, greeting VIP guests, resolving service issues, and enhancing player loyalty.

CasinoResorts

Responsibilities

The primary tasks for the Casino Host include the execution of Player Greets on the gaming floor, social events, special promotions, and concerts, which includes managing the event ticketing process

The Casino Host will help identify new guests on the casino floor who meet the hosting criteria, while ensuring that the focus remains on currently hosted guests

They are also responsible for resolving service failures when encountered, taking immediate action to fill service gaps, and cementing player loyalty with our VIP Guests

In difficult situations, they must resolve issues with guests in a calm, professional, and prudent manner

You will evaluate a player’s current and potential worth according to the parameters of the compensating guidelines to build loyalty and maximize return on investment

It is expected that 90% of their time is to be spent greeting and acknowledging VIP Guests on the casino floor while providing superior guest service

As a Casino Host you will enforce compliance of all applicable rules, regulations, laws and policies

Identify methods to increase efficiency and improve products or services

Perform other tasks as assigned by management