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Twin Health · 2 days ago

VIP Health Coach

United States

Full-time

Remote

Mid Level

$80K/yr - $80K/yr

3+ years exp

Twin Health is dedicated to improving and preventing chronic metabolic diseases through innovative AI Digital Twin technology. The VIP Health Coach will inspire behavior change and support members in adopting healthier habits while collaborating with a clinical care team to enhance member engagement and success.

Artificial Intelligence (AI)Health CareInternet of ThingsMachine LearningNutritionSoftware

No H1B

Responsibilities

Onboard new members, which includes completing their Welcome Visit and working together prior to Activation to set them up for success

Work closely with members during their Twin journey to promote engagement and adherence to Twin's core recommendations for success

Engagement includes, but is not limited to, daily/weekly chats, phone calls (as needed) and Progress Video Visits. Coach to get a pulse from the VIP and determine meeting and chat cadence

Assist members with their progress in maintaining it and creating a sustainable long term plan that works for them

Assist members if they are struggling with success in the program and provide increased levels of support

Prioritize and manage individual members in any stage of their journey that’s needed along the Twin journey to reversal and self-care management

Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system

Engage and activate members to set goals, manage their care, and stay motivated on their journey to self efficacy

Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app

Conduct detailed daily monitoring and management of assigned members to ensure full compliance with the Twin program

Review member health data and reports daily to ensure accuracy, completeness and program adherence

Provide feedback to members on daily metrics including weight, continuous blood glucose monitoring, blood pressure, sleep, breathing, movement, adherence to dietary and supplements and satisfaction with the program

Strictly adhere to Standard Operating Procedures for member management and escalations

Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members

Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal

Organize and maintain participant’s records in a secure compliant fashion

Provide valuable and appropriate feedback to Leadership regarding current coach processes, nutritional content and product features

Willing to complete manual processes and work needed as technological enhancements are being worked on

Willing to work in a fast paced environment and adapt to sudden and frequent changes while maintaining quality of work

Work with Twin's vision in mind and with a positive outlook

The capacity in the work day to escalate issues to SLT, engineering,and/or product if the VIP is sharing feedback that is critical to address/for others to know

Escalate sensor issues to the appropriate VIP team member

VIP’s do not file tickets

Review labs with Providers

Coach sets up meeting/works with everyone’s schedule

Be the main point of contact and communication with the care team & guide care team on best next steps

Other duties as assigned

Qualification

Health CoachingMotivational InterviewingBehavior ChangeHealth/Nutrition CounselingTechnology IntegrationClient Service ExcellenceInterpersonal SkillsTime ManagementOrganizational SkillsPositive Attitude

Required

3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, fitness coaching, life coaching, or similar

Skilled in motivational interviewing and driving behavior change

Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care

Comfort with ambiguity and change

Experience in a high-growth, or other quickly changing environment

Commitment to advancing individual health and wellness

Determination in following through on commitments and driving business value

Positive, optimistic attitude that inspires clients and fellow team members

Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships

Professional telephone and video skills

Self-motivated and results-focused

Client service excellence

Quick learner who integrates new knowledge

Organized and detail-oriented

Ability to handle competing demands with diplomacy and enthusiasm

Ability to work collaboratively with clinical infrastructure and hierarchies

Excellent time management and ability to prioritize work assignments

Passion for Twin's purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Preferred

Active license in US, Health Coaching or Health Educator certifications preferred

Benefits

A competitive compensation package in line with leading technology companies

A remote and accomplished global team

Opportunity for equity participation

Unlimited vacation with manager approval

16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents

100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options

401k retirement savings plan